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Tuesday, 17 July 2012 14:25

How to Avoid Email Phishing Scams

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The number and level of sophistication of phishing scams affecting our  customers continues to increase. These emails are designed to look as if ATC is requesting you to provide your personal information, such as your username and password. As a rule you should be suspicious of any unsolicited requests for you to provide your personal information. We have compiled a list of recommendations below that you can use to avoid becoming a victim of these scams.


  1. Phishing emails are crafted to trick you by appearing to come from a legitimate source, including legitimate looking logos, images, and sender addresses, or may direct you to fake company websites that appear to be legitimate.

  2. Be suspicious of any email with urgent requests for personal information.

  3. Don't use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic or you don't know the sender.

  4. Instead of clicking a suspicious link within an email, log onto the company website directly by typing in the web address in your browser or using your own bookmarks. If unsure, call the company to verify the request.

  5. Avoid filling out forms in email messages that ask for personal information. Instead communicate this type of information via the telephone.

  6. Keep your Browser updated to enable security features of newer browsers, which watch for phishing sites. However, don't solely rely on these since they will only block sites that are already reported.

  7. Regularly check your bank, credit and debit card statements to ensure that all transactions are legitimate.

  8. Ensure that your browser is up to date and security patches applied.

  9. Always run at least one anti-virus product, which has features to monitor suspicious websites.


Please remember to always report "phishing" or "spoofed" e-mails to us immediately.  For instructions on how to submit information please visit our Support Center.


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