Read about what is new here at ATC
On Tuesday, February 21st, the City of Malad experienced a ground-breaking milestone. On this quiet morning in downtown Malad, a state-of-the-art technology advancement was taking place right beneath our noses. The spring day was the culmination of one local company’s million-dollar investment, and lifelong dream. Thousands of man-hours combined with a vision for the future had finally come together as the City of Malad gained its very first Gigabit Internet Home.
ATC Communications, one of the valley’s local internet providers, was the backbone of this achievement. For the past two years, ATC has built an advanced fiber network in Malad, a project the communications industry has coined FTTH (Fiber To The Home). FTTH is the next-generation level of internet connectivity and is commonly referred to as the gold standard for internet connections. Fiber can deliver internet at ridiculously fast speeds measured in Gigabits per second (1 Gbps = 1000 Mbps). Access to Gig speeds is extremely rare in Idaho. In fact, BroadbandNow.com reports only 1.3% of Idahoans have access to such speeds, leaving our state ranked 47th on the totem pole of “most connected states”. However, with ATC’s newly constructed fiber network, those statistics will soon be on the rise. At 11:30 am in downtown Malad, our local County Prosecutor, Cody Brower, became the very first residence in Malad connected to Gig Internet.
Back in December, ATC Communications held a “Give Me A Gig” sweepstakes for their fiber connected patrons. The company aimed to give away 6 months of free Gigabit internet speed (currently a $1500 value) to whoever submitted the best written response to “Why I want faster internet”. Cody Brower was chosen as the lucky sweepstakes winner. “I was really hoping I would win”, said Cody on Tuesday morning. “It’ll be great to see all my devices working at the same time. I can’t wait to test it out with Alexa”. Amazon’s Alexa is the Brower family’s digital personal assistant, helping them with everything from turning on lights, to creating a digital grocery list. Even the family’s seven-year-old boy, Gage, is internet savvy. In fact, Gage proudly demonstrated his internet skills that day, as he told Alexa to turn off the internet connected led light strip that circled the ceiling of his bedroom.
The Brower family is your typical modern family, with 11 internet-connected devices throughout their home. Two home computers, two smart TV’s, laptops, tablets, and cell phones all require a strong internet backbone. Additionally, their home’s lighting system is also internet connected, enabling the family to control every switch with a simple voice command. “I caught the ‘smart home fever’ a few years ago”, says Cody. “Ever since then, I’ve always asked for smart home devices for Father’s Day, my birthday and Christmas. I’m a big fan of technology”. Cody hopes to expand his home’s smart capabilities even more. Adding a smart home security system (internet controlled door locks), and smart heating system are bucket list items for the near future.
“The internet industry is fast paced”, says ATC Communication’s General Manager, Rich Redman. “Smart homes are just the beginning. Education, healthcare, and businesses’ in both the private and public sector all require an increasing amount of bandwidth. It’s my job to make sure our communities are ready for the internet demands of the future”. According to Redman, even if typical broadband speeds become 1000 times faster in the next 20 years, a single existing fiber-optic connection can still support it. “Fiber is the only internet technology that is pretty much future-proof. It really is the best way to go.”
ATC Communications offered their “Give Me A Gig” sweepstakes as way to celebrate their recent certification from NTCA - The Rural Broadband Association. ATC has become the very first telecommunications company in the state of Idaho to be “Gig Certified” by NTCA. This means ATC’s Gigabit speeds have been independently verified, and they can actually deliver the speeds they promise.
The Brower family’s connection to Gigabit speeds is truly a hallmark moment for ATC and the City of Malad. It’s a quiet realization that our community has a strong internet backbone and is ready for whatever our future needs may be. What an amazing accomplishment for Malad. Congratulations to Cody, Annie, Gage, Asher and Adelyn Brower, for hosting Malad’s First GIG Internet Home.
ATC Crew holds ribbon cutting event to celebrate Malad's First Gig Internet Home
Seven year old, Gage Brower, shows ATC his tech skills on his own PC.
ATC’s Fiber-To-The-Home Project Continues In Malad
As the construction season draws to a close, ATC crews diligently continue the deployment of their Fiber-To-The-Home initiative. The process began over two years ago, when ATC’s General Manager, Rich Redman, announced their quest to connect every Malad home and business to their state-of-the-art fiber network. “Fiber is the future of communications technology. Fiber delivers lightning fast Internet speeds along with reliability that is second to none”, Redman stated in a 2014 press release. The multi-million dollar investment project is far and away the most tenacious and extensive project in the company’s 87 year history.
WHY FIBER? There are many forms of high-speed Internet available on the market today. However, nothing beats fiber in terms of speed and reliability. Only five years ago, the average internet speed ranged around 3 Mbps. Today, most households require at least 15 Mbps to operate the numerous smartphones, tablets, TV’s and gaming systems inside the home. Fiber can provide steady and continuous gigabit speeds (that’s 1000 Mbps) and is the most reliable technology available.
As was originally planned, ATC has completed “Phase 1” of their fiber project; every home and business located inside Malad City limits has been offered a fiber connection. Here’s even more good news: According to a recent 2015 study done by the FTTH Council Americas, home values could increase by as much as 3.1% once connected to fiber (http://www.ftthcouncil.org/blog).
But things didn’t stop there. ATC has continued to expand their fiber network in 2016. As to date, the company has added another 450 homes and businesses to their fiber network, and plans to have nearly 1400 subscribers “turned up” to fiber by the end of the year.
WHO GETS FIBER? It is ATC’s long-term goal to offer a fiber connection to every customer in the future. However, as you can imagine, building and expanding a fiber network is laborious and extremely expensive. At this stage of our construction process, everyone living within the map boundaries below, will be offered a connection to fiber. As resources permit, our fiber network will continue to grow each and every year.
As a “Thank You” perk to those homeowners and businesses connected to fiber, ATC literally “opened the floodgates” and allowed these subscribers to receive lightning fast 50 Mbps speeds at no extra charge. ATC is honored to report the vast majority of Malad patrons are pleased with the construction process and are absolutely thrilled with the faster internet speeds.
The company would also like to express a very heartfelt THANK YOU to the city of Malad, Mid-States Consultants, and Henkles and McCoy Construction, for their partnership throughout the project.
As the Fiber-To-The-Home development in Malad nears completion, ATC is proud to report over 265 miles of fiber optic cable has been installed. That is an enormous accomplishment for such a small, rural company, especially considering that only 5% of all Idahoans are fortunate enough to have a direct fiber connection.
If you would like more information about ATC’s fiber project, contact their local office at (208) 766-2882.
What is an area code overlay?An overlay is the addition of another area code (986) to the same geographic region as an existing area code (208). An overlay does not require customers to change their existing area code. Who will be affected?(208) Area code customers will keep their number. The new (986) area code will serve future landline customers throughout out the entire state. What will be the new dialing procedure?To complete local calls, the new dialing procedure requires callers to dial the 10-digit telephone number (area code + the 7-digit telephone number). This means that all calls in the 208 area code that are currently dialed with seven digits will need to be dialed using 10-digit telephone number. The same dialing procedure will apply to telephone numbers assigned to the new 986 area code. Calls that are currently local will continue to be local, even though 10-digit dialing will be required. When will the change begin?November 5, 2016: Begin using the new 10-digit dialing procedures whenever you place a call. If you forget and dial just seven digits, your call will still be completed. August 5, 2017: 10-digit dialing will be required for all calls. After this date, if you do not use 10-digit dialing, your calls will not be completed and a recording will instruct you to hang up and dial again. September 5, 2017: New telephone lines or services may be assigned numbers using the new 986 area code.
WHAT DO YOU NEED TO DO?
In addition to required 10-digit dialing, all automatic dialing equipment or other types of equipment that are programmed with a 7-digit number, will need to be reprogrammed to use the new dialing procedures.
Examples: Life safety systems, PBXs, fax machines, alarm and security systems, gates, speed dialers, call forwarding settings, etc. You may also want to check your website, business stationery, printed checks, contact information, pet ID tags, or advertising materials to ensure the area code is included. Important safety and security equipment, such as medical alert devices, and alarm and security systems must be programed to use 10-digit dialing. Many systems operate on 10-digit dialing by default but some older equipment may still use 7-digits. Please contact your medical alert or security provider if you don’t know whether your equipment needs to be reprogrammed to accommodate the upcoming change to 10-digit dialing.
WHAT WILL REMAIN THE SAME?
Your telephone number, including current area code, will not change. The price of a call, coverage area, or other rates and services will not change due to the overlay. What is a local call now will remain a local call regardless of the number of digits dialed. You will still have to dial 1+area code + telephone number (11-digit dialing) to place long-distance calls within the 208/986 Area Code. You can still dial just three digits to reach 411, 811 and 911.
If you have questions, contact us.
If you’re looking for simple, user-friendly and free (yes, absolutely FREE) Internet Security Filters for your household, then this article is for you.
But first, a warning: On the way to understanding how to use this free Internet monitoring service, you’ll have to read about some technical, fairly arcane topics. But trust me: It’ll be worth it.
You know how every website has an address (or URL) like www.google.com or www.atcnet.net? Since computers speak a numerical language, every web address actually has a string of numbers associated with it called an IP Address (short for Internet Protocol). IP addresses will look something like this: 22.214.171.124 (that happens to be ATC’s web address).
Nobody can remember those addresses, so the Web’s thoughtful designers came up with a secondary system: plain-English addresses like www.whatever.com. When you type those letters into your browser, a computer at ATC performs a quick lookup. “Aha,” it says to itself in its little digital way, “you just typed www.atcnet.net. What you really want, of course, is 126.96.36.199. Please hold; I’ll connect you.”
There are numerous computers all over the world that can convert plain-English web address to IP addresses. These computers are referred to as DNS servers (or domain name server). Now here’s where this knowledge comes in handy: one such company, OpenDNS, took the DNS server concept one step further.
OpenDNS categorizes websites into 56 categories, like "adult," "games," "academic fraud" and "social media." When websites are categorized, it makes it easy for their DNS server to block an entire category of websites, or even just block individual websites that are problematic or unsafe. For example, let’s say you’ve chosen to block all social media sites on your eight-year-old's tablet. That child attempts to go to www.facebook.com. Instead of opening the IP address associated with that URL, OpenDNS rejects the request instead. Cool, huh?
There are a plethora of options you can choose from in setting up your OpenDNS account. You can choose to block entire categories or specific websites. You can even choose which device on your network has which filters. Parents can set up an Administrator profile which enables them to bypass blocked content with a security password. And the best part? It’s all Free.
Now, it’s time to get started! We recommend configuring Internet filters for your entire home network, which means you’ll want to set up an OpenDNS account on your home router.
Luckily for you, ATC now carries an advanced line of Netgear routers with the Parental Control features of OpenDNS built right it. This means that monitoring your household’s Internet filters is easier than ever, with the Netgear Genie!
If you’ve already upgraded your router to our Netgear N300 or Netgear R6100 models, and are ready to start using the Parental Control features of OpenDNS, follow the instructions here.
Don’t worry, if you have an older router, you can still use OpenDNS; it just won’t be as user-friendly. Simply locate the manufacturer’s name on your existing router here, and follow the instructions.
Remember, OpenDNS is a free, open-source platform designed to provide easy-to-implement Internet navigation and Web security solutions. It is not a service owned, supported, or operated by ATC. If you want to learn more about OpenDNS and how it works, click here.
Does your Netflix take too long to load? Does it sometimes stall or “buffer” during play? Nothing is more frustrating than trying to watch a movie that constantly stalls or has extremely poor picture quality. But don’t worry - We’re here to help fix it!
Did You Know? Netflix recommends a minimum 5 Mbps Internet Speed in order to stream HD quality video on just ONE device? In other words, if you have multiple devices in your home OR your household plays online games (Xbox or PlayStation), you might experience slow loading videos or even a “dropped” connection. This occurs because your household doesn’t have enough bandwidth to support your family’s Internet activities. Even high-end Internet applications (such as Netflix) will perform at sub-standard levels, if they don’t have a fast enough connection.
Here’s the Fix: A FASTER Internet connection may resolve the majority of your streaming video issues! Although there are other factors to consider, we’ve found that households with a 10 Mbps or higher Internet speed have FEWER problems streaming video and playing online games. As a result, we always recommend a minimum 10 Mbps Internet speed for today’s “Streaming and Gaming” families.
The Good News: When you upgrade your Internet Speed, your Family Movie Night snacks are on us!
We’re giving away a FREE “Movie Night Bucket” with any speed upgrade in June and July! We’re confident that you’ll enjoy the faster speeds, and will have an IMPROVED Internet experience. With faster plans starting at only $10 more per month, it’s an investment you can actually afford. Call us today!
** Faster speeds not available in all areas. $25 Downgrade fee charged if Internet Plan is turned back down within 12 months. Offer expires July 31st, 2016.
Most of us can remember a time when our concerns about child safety were centered around concepts such as "Stranger Danger" on the playground, and "Stop, Drop and Roll" if there was a fire. Boy, have times changes. Internet connectivity has taken the world by storm, and a new level of safety concerns has arose. It has become increasingly important for parents, and other concerned family members, to learn and understand ways to help keep our families safe online. Navigating these murky waters can be tricky, so we've put together a few tips to get you started in the right direction.
Internet Safety is important to us. As such, ATC has proudly provided a more in-depth Internet Safety presentation at numerous local schools. If you feel your school or organization could benefit from a similar educational presentation, please don't hesitate to contact us for assistance.
If your household LOVES Wifi - then we have good news for you!
ATC is pleased as punch to announce a brand new line-up of Wifi routers and range extenders. As a leader in fast, reliable Internet, we cannot stress enough how important it is to have a quality Wifi Router in your home. Remember, your router is the cornerstone of your wireless network. No matter how FAST your Internet connection is, you MUST have a quality, reliable, user-friendly router in order to utilize your Internet’s full potential. In fact, WiFi Routers are arguably the most important piece of electronics in your home!
So here’s the scoop: We recently purchased a pile of routers and range extenders and put them to the test. We tried a variety of brands and models (everything from a hatchback to a truck!) and took them all for a test drive. Each router and extender was range tested (how far does the Wifi signal reach), throughput tested (how fast is the Internet speed at different distances), and over all ease-of-use. We read blogs, online reviews, and compared features to price in order to get the “big picture”.
What did we discover? In the end, we chose a basic Netgear router, a more advanced Netgear router, and a dual-band Netgear Wifi Extender Netgear scored high in ease-of-use categories and had better distance and throughput than most. Plus, all Netgear routers feature the Netgear Genie app to help you setup and troubleshoot your network.
With so many routers and range extenders on the market today, we understand how confusing it can be to find the right router, at an affordable price. We're happy to help take the guess work out of the equation, and narrow the field down to a few solid, reliable options. If your wireless router is more than three years old, it might be time to call or stop by your local ATC office. Our friendly and knowledgeable Sales Reps will help you discover what a newer, up-to-date router or extender can do for your home network.
Spring is fast approaching. The snow is melting, the ground is thawing, and the warm weather makes an idyllic environment to continue our multi-million dollar Fiber-To-The-Home investment project in Malad. This complex project actually began back in fall of 2014, where months of planning and preparation led to a two year construction plan. This plan to provide the citizens of Malad with cutting-edge fiber optics was split into two separate “phases”. Phase One would include all patrons living within Malad’s city limits, while “Phase Two” would include those living outside of city limits.
Phase One began the following spring of 2015. Construction crews hit the ground running and began working with homeowners and the City of Malad to plow conduit to anyone living inside of city limits that was interested in fiber. Soon after, our inside wiring experts met with homeowners and business owners alike to ensure their inside wiring was ready for the fiber upgrade. Once the inside wiring is up to snuff, and the building is connected to fiber, the final step of “Turn Up” is completed. Essentially, this final step involves waving the green flag, and our patrons are off and running with a reliable Internet connection that is lightning fast (speeds up to 100 Mbps!).
At this point in time, we are nearing the completion of Phase One. Nearly all patrons living inside of city limits have been offered the connection to fiber. Almost half of these patrons have been “Turned Up” and are now experiencing the fastest and most efficient Internet experience available. Our crews continue to work diligently to connect and turn up any remaining patrons who live inside of city limits. As weather allows, crews are also working on various clean-up projects, ensuring that all in-town construction areas are left neat and clean.
As Phase One draws to a close, we are already headed full steam into Phase Two – connecting patrons living outside of city limits. Over the next few weeks, contracted construction crews will once again don their hard hats as they plow conduit down main roads, and work with homeowners to get their homes ready for connection. We hope to have all interested patrons connected and “Turned Up” by the end of this year.
ATC has been serving the Malad, Stone, and Holbrook communities since we purchased the areas from US West in 1996. Although there have been numerous infrastructure upgrades over the years, the Fiber-To-The-Home project is far and away the biggest project ever completed. ATC’s General Manager Rich Redman states, “Fiber is the future of communications technology. Fiber is faster, more efficient, and more secure than any other technology available - and Malad deserves the best. Please be patient with us as we endeavor to bring you the best broadband service available.”
As Phase One of the fiber project is completed, and Phase Two begins, we would like to remind patrons to be safe when driving by construction crews. Slower speeds may be necessary. If you are interested in learning more about ATC Communication’s Fiber to the Home project, please contact our local office at 766-2882.
In spring 2016, ATC Communications was approached by Troy Estep from the Nell J. Redfield Memorial Hospital (in Malad, ID). Troy outlined the hospital’s need to replace the old, worn out windsock at the helicopter landing pad. The original windsock was constructed on a home-made pole, built out of electrical conduit, and had served its useful life. Troy presented his plan to build a new lighted windsock to aid in the safe landing of air ambulances at the facility.
ATC Communications, along with their fiber construction partners Mid-States Consultants and Henkles and McCoy Construction, were quick to jump at the chance to do something for the community and agreed to take part in the project. Each company donated $1000 towards the cause, and soon other monetary and labor donations rolled in.
The project was a complete success. The new lighted beacon stands 30 feet tall and has greatly added to the safety of the patients, hospital staff, the facility, the helicopter crew and the neighborhood.
ATC is proud to be a part of such a worthwhile cause, and is appreciative of the opportunity to support the wonderful community of Malad.
Pictured above is (left to right) Troy Estep and Wes Jones of the NJRMH, Representing ATC Communications is Sherrie Evans, John Smith from Henkles and McCoy Construction, and Ed Dziergas of Mid-State Consultants.
Question: I'm not getting the Internet speeds I thought I would from my home's Wi-Fi network. Are there things I can do to speed things up?
Answer: If your Wi-Fi router is out of date or not set up correctly, it could be slowing you down. Here are some tips to help you maximize router performance and enjoy the Internet speed you ordered:
1. Choose the right channel. Slow Wi-Fi speeds may be the result of interference from your neighbors' Wi-Fi networks as all the devices compete to use the same channel. For example, if neighbors are downloading a Netflix movie using the same Wi-Fi channel as your home's WiFi router, you'll need to wait for their data to be downloaded before your router can "talk."
Routers have many channels, and you can switch to a different one to reduce the risk of congestion. Channel 6 is the default setting for most routers, and it has a higher risk of being congested, especially in apartment and condo buildings. We suggest you select one of the other non-overlapping channels – 1 or 11. Your router may automatically take care of this for you; many models have an auto setting and simply rebooting the router causes it to find a cleaner channel.
2. Move your router to its ideal position. For the best signal and coverage, put your router in an open space near the center of your home. Keep it away from thick walls made of brick or concrete, and make sure it's not around metal items which can interfere with Wi-Fi signals. It may also help to position the router's antenna vertically rather than horizontally.
3. Check for interference from a nearby cordless device. Baby monitors, older cordless phones, microwave ovens, wireless speakers, and some security cameras are among the common household gadgets that also use the 2.4Ghz frequency. These can interfere with the wireless signal from your router. Deal with the conflict by moving the router away from these devices.
4. Make sure your router is secure. Putting a password on your router or limiting which devices can access your network will keep other people in the neighborhood from using your network and slowing it down.
5. Buy a new router. One of the best ways to make sure your network is as fast and reliable as possible is to use up-to-date hardware. With the proliferation of connected home products, smartphones, smart TVs, and other mobile computing devices, it's more important than ever to equip your home with a wireless router that can handle the increased demand for Wi-Fi connectivity. When choosing a new router, you should consider the size of your coverage area, number of users, and types of devices. All of the new 801.11ac routers are dual-band, enabling faster connections. We suggest you get one of these routers to improve your Wi-Fi performance.
6. Get a wireless signal extender. If your home is larger than about 3,000 square feet, getting good Wi-Fi signal from one corner to another can be a challenge. Multistory homes can also be difficult if the router isn't plugged into the broadband line somewhere on the middle level. In these cases, you may want to consider using a wireless extender which boosts your Wi-Fi signal to hard-to-reach places. A typical extender uses the A/C power line to connect a second wireless router to the main router. There are also wireless repeaters available, which regenerate the Wi-Fi signal. You might put a repeater halfway between your router and your device. You can expect, however, to get about half the speed off the repeater than what you get off the original router.
- Cornerstone Group
It finally happened. My 5 year old wireless router took its last breath and died. All of a sudden, my internet connectivity was GONE.
Trust me when I say this – you never fully realize how much you depend on something until it’s GONE. My 6 year old daughter was immediately bored out of her mind because Netflix didn’t work and her tablet was now as useless as a bag of hammers. Even my 2 year old started complaining (like only two-year olds can do) when “Word World” on Amazon Video stopped streaming. My house was in disarray; Alexa couldn’t answer my questions or play music and my smart-home was now “dumb”.
The pressure was on: I knew I HAD to fix the wireless internet or I was going to face some serious consequences. Being the sharper-than-a-bowling-ball fella that I am, I dug out another old router I had laying around. Nothing too fancy – just a simple $50 router from days past. I plugged in that older router and WHALLA --- my wireless internet started working again. Problem solved, right? Wrong.
Soon I began to notice that some of my household’s wireless devices, like the IP camera I have watching the driveway, kept losing connection to the internet. I decided to Sherlock Holmes the issue, and walked around my house with a laptop – testing my internet strength and speed. I noticed that the signal in the far corners of my house was weak. Plus, the signal from the patio and front porch had completely disappeared.
I immediately set out to rectify the problem - I jumped on Amazon.com and bought a new fancy router. Not another $50 router – a $120 router that promised better range and faster throughput. Was it worth it? You decide. The chart below shows the before and after speeds from 4 different locations in my home:
Why is my new router so much better?
At the end of the day, I’m glad my old router died, I had no idea what I was missing! My new router can handle all my devices, has a better range, and is TWICE as fast – making my kids as happy as a dog with two tails. Trust me, sometimes you just don’t know what you’re missing. How old is your router? Is it time for an upgrade?
The Malad Fiber Project is progressing rapidly! We’re on schedule to have everyone living within city limits connected by the end of 2015. Crews have been diligently working to bury conduit to homes and businesses – with nearly 95% of customers completed. Meanwhile, our interior wiring specialists have been working with each customer to make sure their home/business is ready for the connection. Again, nearly 95% of homes are now wired and ready for Fiber. Our next step is jetting the fiber into the conduit routes. We hope to have this phase completed by November. Lastly, we will need to splice all the fiber together and soon after we will be ready to hit the “ON” button! We hope to have the majority of subscribers “turned up” by January 2016.
We appreciate the opportunity to help boost our communities’ economy with the added technological advantage that only fiber optics can bring. We are proud to be one of the few communities in Idaho to offer fiber to both homes and businesses. We appreciate the understanding and cooperation of the Malad City crew and the residents of this valley. If you have any questions or concerns, please don’t hesitate to give us a call. 208-766-2882.
IMPORTANT: If you live within the city limits and we have NOT already buried orange conduit to the exterior of your home, please call us or signup to get on our construction list here.
Is your computer slowing to a crawl? Does your internet suddenly “drop” when you’re online? Are you tired of those annoying pop-ups? Nothing can be more frustrating than paying for internet service that you can’t use! And while it’s completely logical to think “My service is horrible! It never works right!” - there are actually a number of culprits that can cause your internet to be slower than a herd of snails traveling through peanut butter. Thankfully, we’ve created a “Top Five Internet Troublemakers” list to help you along the way.
1. Outdated Hardware: If your computer is more than about five years old - chances are it doesn’t have the necessary tools to keep up in today’s fast paced internet scene. If you’re running Windows XP or Vista it’s time for an upgrade. And don’t forget the other ‘hardware’ in your home - Modems & Routers. In order to keep up with the accelerated rate of technology, we recommend replacing your modem no less than every four years. And if your wireless router has “bunny ears”, it’s probably time to update that too. The best routers today are an “N” series; older “G” series routers could be holding you up. Keeping your hardware up to date is the first step to ensuring good internet connectivity.
2. Software Issues: Keeping your computer clean from virus’ and malware is a must. These sneaky little annoyances can cause repetitive pop-ups, slow loading internet pages, and can be a security threat to your computer. Check to see if you have multiple search toolbars (such as Bing or Ask.com) on your homepage. These will also contribute to a slow-loading internet experience. Make sure you have real-time virus protection and don’t forget to run a malware scan weekly (we recommend Malwarebytes and Windows Defender)
3. Local Network Issues: If your device is connected to your home network wirelessly (via Wi-Fi), there could be something interfering with your wireless connection. Wireless dimmer switches, wireless doorbells, home security systems, and even electric fences can operate on the same frequency as your wireless router, and could be causing your internet connection to drop sporadically. Remember, wired is always more reliable than wireless. If you can run an Ethernet cable to connect your device, then do it! You won’t regret it!
4. Bandwidth Limitation: Perhaps the most common reason behind slow and intermittent internet, is when users hit their bandwidth limit. In other words, one is trying to use more internet than they are subscribed for. This scenario often plays out in households that stream online video (such as Netflix or Hulu). It can also occur when there are too many users online at the same time. Think of your internet connection as a freeway. Every member of your household is driving their own vehicle in the same direction. When someone drives an 18 wheeler (streaming video), they might take up an entire lane. This could cause slow traffic speeds, and even a traffic jam. And when the traffic jams - connectivity drops. We recommend a speed of at least 10 Mbps (which is like a three lane freeway!) in order to keep up with the busy online traffic of most households. Remember, our internet plans are unlimited. The term “Mbps” is a measurement of speed, not usage.
5. Other: Of course, if you still think your internet is sluggish, there just may be a problem that is outside of your control. In this case, please don’t hesitate to contact our 24/7 Internet Support. Or, if you need help with cleaning up a device we do offer remote PC Repair - starting at $49.95.
Ultimately, if your internet isn’t performing as it should, please don’t hesitate to reach out to us! Here at ATC, we take pride in providing service AFTER the sale. We’d be glad to offer phone support, on-site technician support, or anything else that you may need. Bottom line - if you’re having problems - we’re here to help you fix it! Just give us a call.
First, we would like to thank each and every customer in Albion for their patience and understanding during this project.
We are excited to announce that 99% of the fiber project has been completed in Albion. In fact, we will be finishing up the last of the fiber splices (connecting all the fiber together) this week! Our next step is to move everyone over to the new fiber optic cable. We were hoping to have everyone on the fiber before the start of 2015, but unforeseen obstacles prevented us from making that deadline.
So, what can you expect? Over the next few months, we will be reaching out to every customer to schedule a “cut-over” time. If you have Internet services with us we will need to access your current DSL modem & router (if applicable). As an added bonus, we will turn up the speed on your internet connection for a few weeks so you can see what fiber can do! Enjoy!
Q: What do I do with my old modem? A: You will no longer need it. If you'd like, we can take your old modem and dispose of it properly.
Q: Will there be additional cleanup? A: Absolutely! Winter is a bad time to do dirt cleanup (it's either mud or frozen solid) so we will wait until Spring. You can expect to see our crews back in town as soon as it warms up. If there is a specific location you would like to bring to our attention please send us a message.
Q: How fast of Internet can I receive? A: Today we offer speeds up to 50Mb (upload and download). We hope to offer a 100Mb service soon.
Q: How should I report problems with my new service? A: Please call us directly at 673-5335. Be sure to mention that you have been cut over to fiber.
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