ATC Communications Blog - ATC Communications - ATC Communications http://www.atcnet.net Fri, 20 Oct 2017 02:39:00 -0600 Joomla! - Open Source Content Management en-gb Keeping Your Family Safe Online http://www.atcnet.net/blog/item/259-keeping-your-family-safe-online http://www.atcnet.net/blog/item/259-keeping-your-family-safe-online

Family-Safe-Online

Most of us can remember a time when our concerns about child safety were centered around concepts such as "Stranger Danger" on the playground, and "Stop, Drop and Roll" if there was a fire. Boy, have times changes. Internet connectivity has taken the world by storm, and a new level of safety concerns has arose.  It has become increasingly important for parents, and other concerned family members, to learn and understand ways to help keep our families safe online. Navigating these murky waters can be tricky, so we've put together a few tips to get you started in the right direction.

General Safety Tips

  1. Shared Passwords - You should know the passwords to every account your child has.  Regularly login to the accounts to ensure the password hasn't been changed and look for any suspicious behavior. 
  2. Shared Email Address -Create a shared email address for your child that you both can access.  This ensure that all account notifications and account changes (password changes) will be sent to the parent as well.
  3. Home Browsing in Public Places - Never allow laptops or tablets to be used behind closed doors.  Restrict usage to public places in your home like the living room.

Parental Control Tips

  1. Router Parental Controls - Most home wifi routers have parental controls built-in.  It gives you the ability to restrict Internet access by days, times, devices, and even certain websites.  Refer to your routers owner manual or visit their website for more information. If you purchased your router from ATC you can learn to setup parental controls on your Linksys Router or your Netgear Router.
  2. Open DNS - Open DNS restricts users from accessing inappropriate content using DNS Servers.  The service is free to use allows you to customizable filtering and security settings.  Learn more about Open DNS.
  3. Software - You can also install device-specific software:
    1. Microsoft Family Accounts - If you're using Windows 10 Microsoft has several built-in tools that allow you to limit screen time, restrict sites or apps, and even provide activity reports on your child's activity.  Learn more here.
    2. K9 Web Protection - K9 software is a great free option for Windows users.  Learn more here.
    3. Apps - Search the App Store on your celll phones and tablets for 'parental controls' and see which ones get the best reviews.

Other Things to Consider:

  1. Change your Default Passwords - You may have changed your wifi password, but have you changed the password to login to your router?  If you're logging on with the default username and password of 'admin' then it's time to change it. 
  2. Virus & Malware Protection - Be sure to add another layer of security by installing virus & malware protection.  We recommend Malware Bytes or Windows Defender.
  3. No Cameras - Cameras can be a dangerous thing to give a child.  Consider buying a cellphone without a camera or disabling it thought device parental controls.
  4. Open & Frequent Discussions about Online Safety -  Most children are unaware of the dangers that exist online.  Make them aware by having frequent discussions of what dangers exist.
  5. Social Media Pit Falls -  Over 95% of High School students participate in social media.
    1. Be "friends" with your kids' social media accounts.
    2. Learn about advanced security settings - which are accessable on every platfrom (Facebook, Instagram, Twitter, Snapchat, etc.).
    3. Talk to your child about cyberbullying, online predators, and "netiquette. 

Internet Safety is important to us. As such, ATC has proudly provided a more in-depth Internet Safety presentation at numerous local schools. If you feel your school or organization could benefit from a similar educational presentation, please don't hesitate to contact us for assistance.

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Thu, 19 May 2016 11:04:15 -0600
Big News for WiFi Customers http://www.atcnet.net/blog/item/258-big-news-for-wifi-customers http://www.atcnet.net/blog/item/258-big-news-for-wifi-customers

bignews blog

If your household LOVES Wifi - then we have good news for you!

 ATC is pleased as punch to announce a brand new line-up of Wifi routers and range extenders. As a leader in fast, reliable Internet, we cannot stress enough how important it is to have a quality Wifi Router in your home. Remember, your router is the cornerstone of your wireless network. No matter how FAST your Internet connection is, you MUST have a quality, reliable, user-friendly router in order to utilize your Internet’s full potential. In fact, WiFi Routers are arguably the most important piece of electronics in your home!

So here’s the scoop: We recently purchased a pile of routers and range extenders and put them to the test.  We tried a variety of brands and models (everything from a hatchback to a truck!) and took them all for a test drive. Each router and extender was range tested (how far does the Wifi signal reach), throughput tested (how fast is the Internet speed at different distances), and over all ease-of-use. We read blogs, online reviews, and compared features to price in order to get the “big picture”.

What did we discover? In the end, we chose a basic Netgear router, a more advanced Netgear router, and a dual-band Netgear Wifi Extender  Netgear scored high in ease-of-use categories and had better distance and throughput than most. Plus, all Netgear routers feature the Netgear Genie app to help you setup and troubleshoot your network.

With so many routers and range extenders on the market today, we understand how confusing it can be to find the right router, at an affordable price. We're happy to help take the guess work out of the equation, and narrow the field down to a few solid, reliable options. If your wireless router is more than three years old, it might be time to call or stop by your local ATC office.  Our friendly and knowledgeable Sales Reps will help you discover what a newer, up-to-date router or extender can do for your home network. 

 

 

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Thu, 28 Apr 2016 13:19:47 -0600
ATC Donates to the Nell J Redfield Memorial Hospital (Malad, ID). http://www.atcnet.net/blog/item/256-atc-donates-to-the-nell-j-redfield-memorial-hospital-malad-id http://www.atcnet.net/blog/item/256-atc-donates-to-the-nell-j-redfield-memorial-hospital-malad-id
ATC Donates to the Nell J Redfield Memorial Hospital (Malad, ID).
Malad Hospital Windsock Project
 

 In spring 2016, ATC Communications was approached by Troy Estep from the Nell J. Redfield Memorial Hospital (in Malad, ID). Troy outlined the hospital’s need to replace the old, worn out windsock at the helicopter landing pad. The original windsock was constructed on a home-made pole, built out of electrical conduit, and had served its useful life. Troy presented his plan to build a new lighted windsock to aid in the safe landing of air ambulances at the facility.

 ATC Communications, along with their fiber construction partners Mid-States Consultants and Henkles and McCoy Construction, were quick to jump at the chance to do something for the community and agreed to take part in the project. Each company donated $1000 towards the cause, and soon other monetary and labor donations rolled in.

The project was a complete success. The new lighted beacon stands 30 feet tall and has greatly added to the safety of the patients, hospital staff, the facility, the helicopter crew and the neighborhood.

ATC is proud to be a part of such a worthwhile cause, and is appreciative of the opportunity to support the wonderful community of Malad.

Pictured above is (left to right) Troy Estep and Wes Jones of the NJRMH, Representing ATC Communications is Sherrie Evans, John Smith from Henkles and McCoy Construction, and Ed Dziergas of Mid-State Consultants.

Malad Hospital Windsock

 

 

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Thu, 24 Mar 2016 16:28:44 -0600
How to Improve Your Wi-Fi http://www.atcnet.net/blog/item/254-how-to-improve-my-wi-fi http://www.atcnet.net/blog/item/254-how-to-improve-my-wi-fi

Improve-Wifi2 

 

Question: I'm not getting the Internet speeds I thought I would from my home's Wi-Fi network. Are there things I can do to speed things up?

Answer: If your Wi-Fi router is out of date or not set up correctly, it could be slowing you down. Here are some tips to help you maximize router performance and enjoy the Internet speed you ordered:

1. Choose the right channel. Slow Wi-Fi speeds may be the result of interference from your neighbors' Wi-Fi networks as all the devices compete to use the same channel. For example, if neighbors are downloading a Netflix movie using the same Wi-Fi channel as your home's WiFi router, you'll need to wait for their data to be downloaded before your router can "talk."

Routers have many channels, and you can switch to a different one to reduce the risk of congestion. Channel 6 is the default setting for most routers, and it has a higher risk of being congested, especially in apartment and condo buildings. We suggest you select one of the other non-overlapping channels – 1 or 11. Your router may automatically take care of this for you; many models have an auto setting and simply rebooting the router causes it to find a cleaner channel.

2. Move your router to its ideal position. For the best signal and coverage, put your router in an open space near the center of your home. Keep it away from thick walls made of brick or concrete, and make sure it's not around metal items which can interfere with Wi-Fi signals. It may also help to position the router's antenna vertically rather than horizontally.

3. Check for interference from a nearby cordless device. Baby monitors, older cordless phones, microwave ovens, wireless speakers, and some security cameras are among the common household gadgets that also use the 2.4Ghz frequency. These can interfere with the wireless signal from your router. Deal with the conflict by moving the router away from these devices.

4. Make sure your router is secure. Putting a password on your router or limiting which devices can access your network will keep other people in the neighborhood from using your network and slowing it down.

5. Buy a new router. One of the best ways to make sure your network is as fast and reliable as possible is to use up-to-date hardware. With the proliferation of connected home products, smartphones, smart TVs, and other mobile computing devices, it's more important than ever to equip your home with a wireless router that can handle the increased demand for Wi-Fi connectivity. When choosing a new router, you should consider the size of your coverage area, number of users, and types of devices. All of the new 801.11ac routers are dual-band, enabling faster connections. We suggest you get one of these routers to improve your Wi-Fi performance.

6. Get a wireless signal extender. If your home is larger than about 3,000 square feet, getting good Wi-Fi signal from one corner to another can be a challenge. Multistory homes can also be difficult if the router isn't plugged into the broadband line somewhere on the middle level. In these cases, you may want to consider using a wireless extender which boosts your Wi-Fi signal to hard-to-reach places. A typical extender uses the A/C power line to connect a second wireless router to the main router. There are also wireless repeaters available, which regenerate the Wi-Fi signal. You might put a repeater halfway between your router and your device. You can expect, however, to get about half the speed off the repeater than what you get off the original router.

- Cornerstone Group

 

 

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Wed, 02 Mar 2016 11:19:24 -0700
New Area Code Coming to Idaho in 2017 http://www.atcnet.net/blog/item/247-new-area-code-coming-to-idaho-in-2017 http://www.atcnet.net/blog/item/247-new-area-code-coming-to-idaho-in-2017

area-code

Heads up, fellow Idahoans: There's something new headed our way. The Idaho Public Utilities Commission has unanimously decided to implement a new area code for this potato-lovin' state. The new area code of 986 will be fully implemented by 2018, with a "phase-in" stage (designed to prepare the Gem State) beginning near the end of 2016.

Whoa! Why the new area code? Does this mean our beloved 208 is going away? Will folks have to change their phone number? Hold your horses, Idahoans. It's not as complicated as you might think.
For starters, let's remember that Idaho was assigned the 208 area code in 1947, and is just one of 12 states to still have only one area code statewide. (And nearly half of those states are currently considering a second area code). The Public Utilities Commission originally estimated that Idaho would run out of available 208 numbers in 2001. Through thoughtful planning and careful orchestration, they were able to delay the depletion of numbers until 2017.

Furthermore, the new 986 area code will be dispersed in what is called a "geographic overlay". This means all new telephone numbers will get the 986 area code, and all existing Idaho phone numbers get to keep their 208 area code. (Whew!)


Perhaps the biggest challenge for Idahoans will be adapting to "10-digit-dialing", meaning everyone will have to dial 10 digits for every phone call (even in-state "local" calls). Although this may be inconvenient for some, most folks have come to rely on their cell phone's auto-dial functions, and will barely be impacted at all.

Idaho's move to the new area code will be phased in over 16 months, with a cross-walk period of either 7-digit or 10-digit dialing starting around the end of 2016 and running for nine months. Mandatory 10-digit dialing will kick in for the fourth quarter of 2017. By 2018, our beautiful, mountainous Gem State will be the home of both 208 and 986. Carry on, Idahoans. Carry on!

 

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kbradshaw@atccomm.com (Kyle Bradshaw) Communications Industry News Tue, 03 Nov 2015 13:48:28 -0700
The Death of My Wireless Router – A Blessing in Disguise http://www.atcnet.net/blog/item/245-the-death-of-my-wireless-router-a-blessing-in-disguise http://www.atcnet.net/blog/item/245-the-death-of-my-wireless-router-a-blessing-in-disguise The Death of My Wireless Router – A Blessing in Disguise

 

It finally happened. My 5 year old wireless router took its last breath and died. All of a sudden, my internet connectivity was GONE.

Trust me when I say this – you never fully realize how much you depend on something until it’s GONE. My 6 year old daughter was immediately bored out of her mind because Netflix didn’t work and her tablet was now as useless as a bag of hammers. Even my 2 year old started complaining (like only two-year olds can do) when “Word World” on Amazon Video stopped streaming. My house was in disarray; Alexa couldn’t answer my questions or play music and my smart-home was now “dumb”.

The pressure was on: I knew I HAD to fix the wireless internet or I was going to face some serious consequences. Being the sharper-than-a-bowling-ball fella that I am, I dug out another old router I had laying around. Nothing too fancy – just a simple $50 router from days past. I plugged in that older router and WHALLA --- my wireless internet started working again. Problem solved, right? Wrong.

Soon I began to notice that some of my household’s wireless devices, like the IP camera I have watching the driveway, kept losing connection to the internet. I decided to Sherlock Holmes the issue, and walked around my house with a laptop – testing my internet strength and speed. I noticed that the signal in the far corners of my house was weak. Plus, the signal from the patio and front porch had completely disappeared.

I immediately set out to rectify the problem - I jumped on Amazon.com and bought a new fancy router. Not another $50 router – a $120 router that promised better range and faster throughput. Was it worth it? You decide. The chart below shows the before and after speeds from 4 different locations in my home:

Router-Comparison

Why is my new router so much better?

  1. Dual-band. It’s pushing data through the air on two frequencies - instead of just one. This setup is designed to handle the internet traffic from multiple devices at one time, and may eliminate wireless interferences you had before. The most common interferences include your neighbor’s Wi-Fi router, cordless phones, and baby monitors.
  2. AC. Older wireless routers may only have a ‘G’ rating – giving them a maximum theoretical throughput of 54 Mbps. New ‘AC’ routers can reach close to 1,000 Mbps or even faster.
  3. Better/More Antennas. Manufacturers are now building routers with multiple internal & external antennas for maximum range. My new router has 3 external antennas for the 5 GHz band and 3 internal antennas for the 2.4 GHz band. My old router had one antenna.

At the end of the day, I’m glad my old router died, I had no idea what I was missing! My new router can handle all my devices, has a better range, and is TWICE as fast – making my kids as happy as a dog with two tails. Trust me, sometimes you just don’t know what you’re missing. How old is your router? Is it time for an upgrade?

 

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Tue, 27 Oct 2015 09:27:18 -0600
Our Team - Details http://www.atcnet.net/team-details http://www.atcnet.net/team-details

Misty Steele

Brent Clark

Dave Perry

Blaine Cummins

Julie Laumb

Rick Linard

Janet Brackenbury

Rob Hitt

Cindy Pease

Ben Jones

Wes Carpenter

Shirlee Blaisdell

Jeff Leach

Connie Redman

Karlee Ramsey

Wylee Douglas

Robert Peterson

Kyle Bradshaw

Cody Matthews

Beth Ann Cooper

Sherrie Evans

Jake Maynard

Erik Bywater

Rick Smyer

Sterling Smith

Billy Allphin

Carol Nye

Bobby Howell

Marie Cummins

Rich Redman

Sharese Maynard

 

 

 

 

 

 


 

Misty Steele


Misty

Customer Service Supervisor

 Anyone in Albion knows this smiling face! Meet Misty, "Professional Listener and Problem Solver" - a.k.a - Customer Service Supervisor. Misty has been with the company since 1991, during which time she has developed a long standing relationship with many of ATC’s customers.  She loves working with, and genuinely cares about, every customer.   When she’s not diligently assembling your monthly statements, you might find her munching on chocolate covered cinnamon bears :)  She is a dedicated mother and wife, and loves spending time with friends and family.  We’re thankful to have Misty as a leader in our Customer Service department!

  


 

Brent Clark


Brent

Malad Area Plant Supervisor

Brent is ATC's "Malad Chief" - a.k.a. - Plant Supervisor. Brent has been with ATC since 1998. As the head of our Malad area, Brent can often be found working heavy equipment, trenching lines, and connecting new customers to our expanded fiber network. Brent loves hard work, learning about new technology advances, and the great outdoors. He enjoys a "man's dinner" of steak and Mountain Dew – almost as much as he loves hunting with his hounds. As an advanced combo technician, Brent is a valuable member of our ATC team.

 

 


 

 Dave Perry

  Dave

  Inside Plant Manager

Meet "Easy Goin' Dave", otherwise known as ATC's Inside Plant Manager. Dave started with ATC in 1993, where he originally oversaw our Malad, Stone, and Holbrook areas. In 2008, Dave relocated to our corporate office in Albion. Dave enjoys hunting and fishing with his dog, Max - but only when he can sneak away from his second job (building his own house).  His favorite meal is antelope (and earthworms).  Dave's a real "people-person", and enjoys visiting with customers as much as he does helping them with their communication needs. We are proud to have Dave on our ATC team.

 

 


 

Blaine Cummins

 

Blaine

  Arco Area Plant Supervisor

Introducing Blaine, ATC's "Arco Chief", otherwise known as Arco's Plant Supervisor. Blaine has been taking care of the Arco, Mackay, Moore, and Howe areas since 2000. When Blaine is not busy traveling to his kids' sporting events, he can be found camping and boating with them at nearby lakes. Blaine enjoys any home-cooked meal – as long as it's made with real butter and served with salad and Pepsi. Having come from a large family, Blaine has deep roots in the Lost River Valley, and is honored to live and work amongst friends. We're thankful to have Blaine overseeing our Arco area!

 

 


Julie Laumb

julie

Accounting Manager

Every business has a “Bean Counter”, and Julie Laumb is ours!   Julie has been with ATC since 1998 and works in our Albion office.  As the head of our Accounting Department, Julie is skilled at keeping ATC’s ducks in a line.   Although she enjoys spending her days pouring over numbers and balancing financial reports, her evenings are devoted to her family, reading, and boating.  This witty, good-with-numbers, mother of three has a well-known love of potato chips…. but just don’t ask to use HER lawn mower!  Julie is a natural born leader and mentor; we’re proud to have her on our ATC team.

 


 Rick Linard

 

linard

Inventory Guy

Did you know that ATC services an area of over 4,000 square miles? As you can probably imagine, it takes a lot of equipment to build and maintain such a large, rural service area.  From conduit and fiber, to end-user modems and routers, one man keeps track of it all.   Introducing Rick Linard; ATC’s “Supply Supremo”. Rick has been with the company since 2009, and is based in our Albion office. While he enjoys tabulating inventory and cataloging invoices, he also loves golf, spaghetti and Crystal Lite lemonade. Rick even serves as a Pastor to his congregation at the local Christian Fellowship church on Sundays.  We’re thankful to have this organized, detail-oriented individual, at the helm of our inventory needs! 

 

 


  

Janet Brackenbury

 

janet2

Public Relations

As a family-owned and operated business, we enjoy giving back to the communities we serve. Thank goodness for our community projects lead player, Janet Brackenbury. Janet's bubbly personality and superior party planning skills make her an ideal "Flack Artist". Janet has been with the company since 1985 and is spectacular at teaching 911 classes at our elementary schools, organizing our yearly Customer Appreciation Event, and everything in between. In her free time, she enjoys painting, cooking, working in her yard, and spending time with her fun-loving children and grandchildren. This vivacious, energetic people-person also loves riding horses, the classic Diet Pepsi and a good Ribeye Steak! We're truly fortunate to have Janet as a member of our ATC team!

 


Rob Hitt

Rob

Construction Manager

Our efforts to continually upgrade our complex communications infrastructure requires a dedicated team of individuals. A lead player in organizing, planning, and carrying out many of our projects is Rob Hitt, other-wise known as ATC's "Executive Excavator". Rob has been with ATC since 1996, where he originally began as a combination technician in our Albion area. Having perfected the skill set of a heavy equipment operator, Rob enjoys the work of expanding our infrastructure, and takes pleasure in working alongside the great people in our communities. Rob spends his free time chasing his kids on motorbikes and at rodeos, and enjoys the relaxation that only Pepsi and pizza can bring. ATC is proud to have this soft-hearted, puppy-lovin' guy as the captain of our Construction Management team.

 


 Cindy Pease

 

Cindy

 Service Order Coordinator

Coordinating and tracking our customer’s orders is no simple feat.  Thank goodness for Cindy Pease, our Service Order Coordinator!  Cindy has been with ATC since 1998, and has turned into our “Go-To Girl”!  Whether it's processing phone orders, or masterfully coordinating the workflow between our Customer Service Reps and Technicians, Cindy is the girl with the tools to get stuff DONE. In her free time, Cindy loves to hunt, ride horses, and go snowmobiling and snowboarding. She also loves playing with her kids and grandkids, fountain Pepsi, and the R&R of cruising the back roads on her shiny Harley. Cindy is gifted in her ability to always look on the bright side of things, as long as there isn’t a spider in the mix! We’re lucky to have this energetic, adrenaline junkie girl on our ATC Team!  

 

 


 

Ben Jones

 

Ben

 IT/Network Technician

 It takes a team of talented techies to keep our network running in top fashion.  Introducing our IT Network Technician, Ben Jones … otherwise known as “Mr. Fix It”! As we always say, when trouble calls, just call Ben!  Ben has been with the company since 2014, and stays busy troubleshooting and resolving our hardware, software and network-related problems.  Ben loves learning new things, and enjoys staying abreast on the latest technology trends. His favorite meal is a grilled cheese sandwich and tomato soup, and he enjoys playing the guitar, basketball, and running in his free time We’re grateful to have this talented, tech –smart, Mountain Dew loving guy on our ATC team.

 

 


  Wes Carpenter

 

wes

 Network Technician

 As a prominent communications company, we are honored to have a team of master-mind techies meticulously working their network magic behind the scenes. Introducing, one of our keystone players: Wes Carpenter, otherwise known as our “Network Nexus”. Wes is one of our IT Department Ring Leaders – he brings a vast array of knowledge and skills to the table, and stays insanely busy with everything from equipment upgrades to software fixes. In his free time, Wes enjoys shooting, biking, hiking, and video games. He also appreciates Thai food and any meal he doesn’t have to make or clean up!  Wes has been with the company since 2006, and we’re very appreciative to have this quiet, witty, power-user on our ATC team!

 


 Shirlee Blaisdell

 

Shirlee

Customer Service Representative

Another personable face in our Customer Service Department is Shirlee Blaisdell, our “First Impressions Specialist”. Shirlee works in our Malad area, and is always courteous, helpful, and downright pleasant to be around! She loves interacting and getting to know each and every one of our customers. Shirlee has been with ATC since 2010, and over the years, has become our DISH S.M.E. (Subject Matter Expert). In her free time, Shirlee likes to knit, paint and remodel homes, and of course spend time with her large extended family. She also enjoys BBQ chicken/pineapple pizza, Cherry Coke, and wide-open spaces! We’re pleased to have this bright, organized, customer-focused lady in our Malad office.

 


 

Jeff Leach

 

Jeff

Maintenance & Mechanic

As ATC Communications continues to grow and expand, so does our number of offices, garages, plows, and service trucks! Introducing the one man charged with keeping our numerous facilities and fleet of vehicles safe and efficient: Jeff Leach, AKA, "The Grease Monkey". Jeff has over 28 years of mechanic experience along with a Master's Degree from the Do-It-Yourself School of Hard Knocks. Whether its roof repair, vehicle maintenance, or concrete work, Jeff is the foreman of it all. Jeff keeps up with his never ending fix-it list, with the help of a fresh ground cup of coffee (his favorite beverage). In his free time, Jeff enjoys boating and snow machining, and of course spending time with his family. We're grateful to have this smart, efficient, Get-Er-Done guy on our ATC team.

 


 

Connie Redman

  

Connie

Board Assistant

Mrs. Redman has been with ATC since 1996, and has supported the family owned and operated business in a variety of ways over the years. Connie has assisted in everything from coordinating the company’s community donations, to covering CSR shifts, and organizing the wide array of company meetings and trainings.  If something needs done, chances are our “Deputy Accomplice” will be behind the scenes taking care of the details.  In her free time, Connie enjoys gardening, mashed potatoes and gravy, and of course – spending time with her precious grandbabies.  ATC is lucky to have this family-oriented, sweet heart of a lady supporting ATC.

 

 


  

Karlee Ramsey

 

karlee6

HR/Accounts Payable

Another supportive member of the ATC team is Karlee Ramsey, our HR and Accounts Payable officer, otherwise known as ATC’s “Support Operative”. Karlee has been with the company since summer of 2017, and enjoys staying up to date on employment law changes and coordinating the company’s payables. Karlee loves Mexican food, and is always game to try anything with a little spicy flavor! As the mother of three active children, Karlee spends her free time supporting her kids at sporting activities, and cheering them on from the stands! We’re thankful to have this smiling, informative lady on our ATC team!

 


 Wylee Douglas

wylee

 

Combo Technician

 As our Fiber-To-The-Home project continues to expand and gain traction, we’ve worked with hundreds of homeowners to help ensure their homes are ready for the fiber upgrade.  Introducing, Wylee Douglas, our “Wiring Wizard”.  Wylee has been with ATC since 2014, and has been an instrumental “boots on the ground” technician, handling the tedious work that is required to transition from copper-fed to fiber-fed broadband.  Wylee loves meeting new people (but avoids big crowds), and can be found with fountain Dr. Pepper close by. We’re thankful to have this gregarious, easy-going people-person on our ATC team.

 


 

Robert Peterson

robert

Broadband Manager

As the communications industry continues to evolve and grow, so does the complexity of our infrastructure.  Introducing our Broadband Manager, Robert Peterson.  Robert has been with ATC since 2009, and has become the “Systems Architect” for the broadband side of the house.  Robert enjoys working behind the scenes with the rest of our Inside Plant crew, and can often be found with a pencil tucked behind his ear when the creativity is flowing.  Robert has also worked as an adjunct instructor for the University of Idaho in past years, and loves Mexican cuisine. We’re thankful to have this creative, clever minded, problem-solver on our ATC team.


 Kyle Bradshaw

kyle

 Assistant General Manager

Our "Second-in-Command", Kyle Bradshaw, joined the ATC Communications team in 2006. Coming from a VOIP (Voice over IP) background, he brought a new flavor of broadband experience to the table. Shortly thereafter, Kyle also became ATC's Office Manager – overseeing all things billing and customer service related. He even managed to develop a marketing and advertising initiative as part of his daily regimen. In his free time Kyle is an avid outdoorsman, enjoying everything from hunting and fishing, to camping and quests for Big Foot. Kyle loves cold beer and BBQ ribs, anything internet related, and of course, spending time with his family and friends. We're thankful to have this intelligent, fun-loving ring-leader guide our ATC team.

 


 Cody Matthews

cody

Outside Plant Manager/Engineer

Every team has a captain; someone to analyze the facts, gather input from his players, and create a game plan of attack.  Thankfully, Cody Matthews joined our ATC team in 2010, and became our “Team Quarterback”.  Cody oversees our Outside Plant facilities, and works closely with his team of technicians to maintain, build, and expand our growing network. Cody loves the challenge of engineering, getting his hands dirty in construction, and the classic peanut butter and honey sandwich.  When he’s not buried in blue-prints or supervising our fiber builds, he can be found hunting, fishing and four-wheeling with his family and friends. We’re privileged to have this funky eye-colored quarterback calling the plays from our ATC huddle.

 

 


   Beth Ann Cooper

Beth

Customer Service Representative

This smiling, fun-loving, gregarious face has been with ATC since 2009.  Beth Ann loves interacting with people from all walks of life, and is a master of social jiu-jitsu. Beth Ann brought cellular experience to the ATC table, and has been charming the pants off anyone who meets her since then.  When our “Charismatic Communicator” is not attentively taking care of customers, you might find her boating, jet skiing, or any outdoor activity surrounded by family and friends.  Beth Ann loves trying new things (except Karaoke), and enjoys learning about her Italian roots.  We’re delighted to have Beth Ann on our ATC team!


 

Sherrie Evans

Sherrie

Customer Service Representative

This bright eyed Customer Service Rep has been with ATC since 2007.  Sherrie’s inquisitive nature and desire to please earns her the title of “Conscientious Consultant”.  If you stop by our Malad office, you might find Sherrie sipping on a Dr. Pepper while meticulously updating telephone directory listings.  Sherrie loves meeting new people, solving problems, and figuring out how things work! In her free time, she enjoys gardening, attending her grandkids' ball games, and of course – going to Disneyworld!  We’re grateful to have this attentive, dependable, dark-chocolate-loving Customer Service Rep on our ATC team.


 

Jake Maynard

Jake

Combo Technician

Jake was born and raised in Arco, and came to work for ATC in the fall of 2012. Taking care of customers is Jake’s primary focus; he has a rare gift of relating to people in all walks of life. His light-heartedness, infectious sense of humor, and down-to-earth mentality crowns him our “Interpersonal Expert”.  As a bonus, Jake also brings electrical wiring experience to the table, where his knowledge base is often relied upon during troubleshooting and installation. Jake loves to cook, and is famous for his home-smoked meats and strawberry chipotle BBQ sauce. Jake also enjoys fishing, ATV riding, and outdoor activities with family and friends. We’re thankful to have this patient, charismatic communicator on our ATC team.


 

Erik Bywater

Erik

Combo Technician

Erik Bywater, ATC’s “Immaculate Installer”, has been part of our ATC team since 2004. Erik began working in our Arco service area, and brought professional installation techniques, and a Cable TV knowledge base, to the table. In 2012, Erik relocated to our Albion service area, where he is still a customer favorite with his gregarious personality and award-winning customer service. Erik’s love of people and sporting activities is blissfully apparent, as he spends his free time fielding softballs from left field, racking up strikes in the bowling alley, and chasing his children. He loves Mountain Dew, Dutch oven cooking, and eating the chocolate off his Reese’s before he starts in on the peanut butter. We’re proud to have this outgoing, reliable technician on our ATC team.

 


  

Rick Smyer

rick

Combo Technician

Rick Smyer has been with ATC Communications since 1996. During his tenure, Rick has helped implement the incredible advancements in Internet speed availability. He was on-site when the company’s first dial-up customer was connected at a whopping 19.2 Kbps. As technology advancements continued through the years, Rick has been there - helping to work out the kinks - every step of the way. Rick’s determination on the job has earned him the title of “Tenacious Troubleshooter”. When he’s not diligently keeping our subscribers in top-notch condition, you might find him tinkering on his Toyota Land Cruiser, or spending time with his grandkids. Rick also enjoys a good ribeye steak (with baked potato, of course) and a classic Mountain Dew. We’re appreciative of Rick’s long-standing support to our ATC team!


 

Sterling Smith

Sterling

Combo Technician

Sterling Smith, a.k.a. “The Sterminator” has been extinguishing customer troubles since 2006. Sterling loves working with people, and his easy-going demeanor and infectious smile makes him a town favorite. Although Sterling lives and works within our Malad exchange, he’s actually lived in every single US state (except for three) so far. Sterling enjoys taking part in the Fiber-To-The-Home initiative at Malad, and appreciates working alongside other community members. In his free time, Sterling enjoys visiting relatives and places of American history. His favorite food is shrimp, and his drink of choice is Mango Juice. Our team is grateful to have this courteous, efficient and faithful technician covering our Malad area.

  


 

Billy Allphin

Billy

Combo Technician

Billy works in our Albion service area, and began his career with ATC in 2007.  As a combo technician, Billy spends most of his days in the great outdoors - maintaining and upgrading our newly built fiber network.  In fact, Billy has become ATC’s “Fusion Fanatic”, specializing in fusing (or splicing) fiber optic cable together.  In his free time Billy is a devoted outdoorsman, one who enjoys hunting and fishing expeditions (as well as occasionally showing off his unusual birthmark).  We’re thankful to have this steak-loving, Mountain Dew drinking family-man on our ATC team.

 

 


 

Carol Nye

Carol

Billing Clerk

Carol has been an instrumental part of our ATC team since 2008.  She works behind the scene in our Albion office and spends her days crossing the T’s and dotting the I’s on everything billing related.  Whether it’s processing invoices, tallying totals, or running audit checks, she’s become our “Financial Facilitator” – and is an expert at making sure our billing department runs smoothly. Her sweet temperament and easy-going demeanor (combined with her conventional love of chocolate) make her a favorite in the Albion office. In her free time, Carol loves traveling to visit her family, sight-seeing, and experiencing new things. We’re proud to have this trusted and devoted number-cruncher on our ATC team!

 


 

Bobby Howell

Bobby

CO Installer

As ATC strives to stay ahead in the fast-paced Telcom Industry, we face a constant obligation to keep our Central Office equipment updated. Introducing a lead player in that endeavor: Bobby Howell, our CO Installer. Bobby has been helping ATC with Central Office installation and repair since 1994, and has become ATC’s “Component Connoisseur”. His methodical approach to problem solving combined with a keen sense of foresight, make him a valuable asset at ATC. In his free time, Bobby enjoys hunting and golfing. In fact, if you’ve ever been fortunate enough to share a green with Bobby, you won’t be surprised to learn that he's been a PGA Golf Professional for over 20 years. We’re thankful to have this easy-going “I-Can-Make-It-Work” guy on our ATC team!


 

Marie Cummins

Marie

Marketing Rep

Marie has been with ATC since 2012, and works in our Arco office. Although she began as a Customer Service Rep, her true passion of working with sales and marketing soon emerged. As ATC’s “Public Promoter” Marie spends most of her days creating advertisements, maintaining ATC’s website and social media pages, and working to grow ATC’s overall public presence. She loves being an active member of her community, volunteering in various youth programs and community committees.  In her free time, Marie enjoys camping and waterskiing, playing the guitar, and chasing her very active children. Her favorite snack is scones with honey butter, and she’s always on the prowl to learn something new. We’re grateful to have Marie on our ATC team!


 

Rich Redman

Rich

President & General Manager

Rich Redman, President and General Manager of ATC Communications, has been at the forefront of ATC’s operations for basically his entire adult life.  His father, ODeen Redman, helped pioneer the company (along with his Grandma) back in 1929. Rich was literally raised in the Telecom industry, where he began following his father into work at the ripe age of 12.  By the early 1990's, he took a full-time management roll, and has been at the helm ever since. Rich has found sincere joy in providing his customers with the best service and technology available. In his free time, he enjoys ranching and farming his small acreage in Albion, as well as tweaking the settings of his new smart home and flying his drone.  He’s a part time old-school country boy, part-time internet/technology junkie, and full-time community philanthropist. His infectious sense of humor combined with his down-to-earth mentality makes him the boss that everyone wishes they actually had.  We’re honored to have this kind-hearted, New York steak lovin’ “Head Honcho” leading our ATC team.


 

Sharese Maynard

Sharese1

Customer Service Representative

Sharese was born and raised in the Lost River Valley, and came to work as ATC’s “Diligent Doer” in 2017. Having worked in the sales arena for much of her career, Sharese’s “people-person” personality is evident to everyone she meets after just a few minutes of conversation. She is light-hearted, laughs easily, and is always looking for fun project to work on. In her free time, Sharese loves spending time with her two adorable daughters, riding ATV’s with her family, and reading the latest Steven King novel. She loves Dr. Pepper, any kind of coffee, seafood, and politics! Sharese also stays busy serving on her local School Board and Community Parks and Recs organization. We’re thankful to have this hands-on, challenge-loving, customer service representative on our ATC team.


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kbradshaw@atccomm.com (Kyle Bradshaw) About ATC Communications Fri, 10 Jul 2015 13:39:42 -0600
Our Team http://www.atcnet.net/about-atc/meet-our-team http://www.atcnet.net/about-atc/meet-our-team

ATC is a locally owned and operated business, ATC would like to take a moment and introduce our valuable staff! These folks are the backbone of our community oriented business; they strive to provide you with the highest level of service every single day. We hope you enjoy meeting the faces behind the scenes!

 

Misty

Brent

Dave
 Blaine  julie  linard
 janet2  Rob  Cindy
 Ben  wes  Shirlee
Marie Jeff Connie
karlee6 wylee robert
kyle cody Beth
Sherrie Jake Erik
rick Sterling Billy
Carol Bobby

Rich 

Sharese1    

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kbradshaw@atccomm.com (Kyle Bradshaw) About ATC Communications Wed, 17 Jun 2015 10:07:02 -0600
Top 5 Internet Troublemakers http://www.atcnet.net/blog/item/234-top-5-internet-troublemakers http://www.atcnet.net/blog/item/234-top-5-internet-troublemakers Top 5 Internet Troublemakers

 

Is your computer slowing to a crawl?  Does your internet suddenly “drop” when you’re online? Are you tired of those annoying pop-ups?  Nothing can be more frustrating than paying for internet service that you can’t use! And while it’s completely logical to think “My service is horrible! It never works right!” - there are actually a number of culprits that can cause your internet to be slower than a herd of snails traveling through peanut butter. Thankfully, we’ve created a “Top Five Internet Troublemakers” list to help you along the way.

1. Outdated Hardware:  If your computer is more than about five years old - chances are it doesn’t have the necessary tools to keep up in today’s fast paced internet scene. If you’re running Windows XP or Vista it’s time for an upgrade. And don’t forget the other ‘hardware’ in your home - Modems & Routers.  In order to keep up with the accelerated rate of technology, we recommend replacing your modem no less than every four years. And if your wireless router has “bunny ears”, it’s probably time to update that too. The best routers today are an “N” series; older “G” series routers could be holding you up. Keeping your hardware up to date is the first step to ensuring good internet connectivity.

2. Software Issues: Keeping your computer clean from virus’ and malware is a must. These sneaky little annoyances can cause repetitive pop-ups, slow loading internet pages, and can be a security threat to your computer. Check to see if you have multiple search toolbars (such as Bing or Ask.com) on your homepage. These will also contribute to a slow-loading internet experience. Make sure you have real-time virus protection and don’t forget to run a malware scan weekly (we recommend Malwarebytes and Windows Defender)

3. Local Network Issues: If your device is connected to your home network wirelessly (via Wi-Fi), there could be something interfering with your wireless connection. Wireless dimmer switches, wireless doorbells, home security systems, and even electric fences can operate on the same frequency as your wireless router, and could be causing your internet connection to drop sporadically. Remember, wired is always more reliable than wireless.  If you can run an Ethernet cable to connect your device, then do it!  You won’t regret it!

4.  Bandwidth Limitation: Perhaps the most common reason behind slow and intermittent internet, is when users hit their bandwidth limit. In other words, one is trying to use more internet than they are subscribed for. This scenario often plays out in households that stream online video (such as Netflix or Hulu). It can also occur when there are too many users online at the same time.  Think of your internet connection as a freeway. Every member of your household is driving their own vehicle in the same direction.  When someone drives an 18 wheeler (streaming video), they might take up an entire lane. This could cause slow traffic speeds, and even a traffic jam.  And when the traffic jams - connectivity drops.  We recommend a speed of at least 10 Mbps (which is like a three lane freeway!) in order to keep up with the busy online traffic of most households. Remember, our internet plans are unlimited. The term “Mbps” is a measurement of speed, not usage.

5. Other: Of course, if you still think your internet is sluggish, there just may be a problem that is outside of your control. In this case, please don’t hesitate to contact our 24/7 Internet Support.  Or, if you need help with cleaning up a device we do offer remote PC Repair - starting at $49.95.

Ultimately, if your internet isn’t performing as it should, please don’t hesitate to reach out to us! Here at ATC, we take pride in providing service AFTER the sale.  We’d be glad to offer phone support, on-site technician support, or anything else that you may need. Bottom line - if you’re having problems - we’re here to help you fix it!  Just give us a call.

 

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kbradshaw@atccomm.com (Kyle Bradshaw) ATC News Mon, 20 Apr 2015 16:42:13 -0600
Internet with Safety Line http://www.atcnet.net/safetyline http://www.atcnet.net/safetyline

We recently introduced a reduced rate, limited phone service which provides access to emergency services and allows you to bundle your voice/data at one low price!

Up to 3 Mbps
Up to 6 Mbps
Up to 10 Mbps
Install Fee
$37.50
$37.50
$37.50
Monthly Charge
$46.45
$56.45
$71.45
Safety Line
Included
Included
Included


What is a Safety Line Service (SLS)?
The Safety Line Service is a standard land line connection that gives you access to most of the features of a normal land line without the cost.  It is limited to 500 incoming minutes and 10 outgoing minutes per month (overages billed at $0.10 per minute.  You will also be given the ability to place unlimited calls to ATC Communications, Directory Assistance (charges may apply), 911, or "0" for emergency agencies, such as police, fire, rescue or ambulance.  The Safety Line Service must be bundled with DSL.

Why do I need a Safety Line?
We believe having access to a land line telephone is important for public safety. There are constant reminders of how important it is to have access to a dependable telephone service during emergencies.  For example, a family in Southern Idaho recently lost their entire home to fire when they were unable to reach emergency personnel quickly due to a dead cell phone and no land line. By the time they drove to a neighbors home to use the phone the entire house was engulfed in flames and most of their possessions were gone.

Do I have to use the phone service?
No.  We do not require you to use the service that is provided to you.  However, we do believe that a safety line will be beneficial to you in times of emergency.

I don't want any phone line!  Why can't I buy Internet only?
We understand.  Unfortunately, ATC Communications gets a lot of funding from the federal program Universal Service.  It was originally setup to ensure that customers in rural America had access to a the same dependable landline service that people in Urban areas have.  Today, that funding is only available if a customer has landline service.   We agree that the funding needs to shift from telephone service to broadband service.  We welcome you to join our fight and send a message to the FCC or your local state representative.  Ask them to support rural communications companies in their effort to deploy faster broadband in rural Idaho.

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kbradshaw@atccomm.com (Kyle Bradshaw) High Speed Internet Fri, 30 Jan 2015 09:10:21 -0700