Q: Will my DSL connection interfere with my telephone service?
A: No. The standard RJ-11 telephone jack that provides you with telephone service connections will remain unchanged. You will be able to share the same telephone jack for standard telephone services with your computer network connection to DSL. With DSL, you can surf the internet and talk on the telephone at the same time.Q: Do I need a separate telephone line for my DSL connection?
A: No. If you currently have a second line that you use to access the internet, you can either disconnect that line or you can use it for a second voice line or dedicated FAX line. Q: Can I get DSL anywhere?
A: No. DSL is not available to all homes and businesses. Your home or business must be served by an ATC Communications DSL service equipped central office, or remote site. There is a distance limitation, that may vary from one location to another. Call to see if your location qualifies. Some homes and businesses do not qualify for the service because of other telephone line requirements. ATC Communications is constantly researching and testing new technologies to improve DSL availability. Q: Can I share my DSL connection with other computers in my home or business?
A: Yes, if you have a network installed between each of your computers. Q: Does sharing a high speed internet connection with another computer make access to the internet slower?
A: In most situations, no. Here's why. Computers break data down into very small pieces called packets and then send each packet over the internet separately. One computer doesn't tie up an internet connection until it's finished sending or receiving data. Instead, all the computers on your network send and receive their small packets of data at the same time. Q: Do I need to keep my computer turned on all the time if I have DSL?
A: No. Your internet connection is always maintained, even if your computer is turned off. Q: When I turn off my computer, will I still be connected to the internet?
A: Yes. Your service is "always on". The next time you turn on your computer, you will have internet access instantly without dial up or other connecting routines required. Q: What requirements does my computer need to meet to use DSL?
A: In order for you to take full advantage of the transmission speeds that are enabled by DSL, your computers operating system should be Windows 95, 98, NT4, 2000, XP or Mac OS 8.5 or higher. Your computer will also need special networking hardware and software as well as software applications to communicate with external data sources at faster speeds. Q: Who do I contact for help when I have a problem with DSL?
A: When you have a problem with DSL, it's important to verify where the problem exists. It may be in your network, your computer or you DSL connection. ATC Communications will work with you to quickly locate the problem and get your DSL back on line and working properly. Q: What do DSL filters do?
A: Transmitting DSL computer data over the phone line makes electrical "noise" that you can hear when you talk on the phone. DSL filters eliminate this noise. Q: How will I be billed for DSL?
A: You can be billed for DSL on the same monthly bill that you receive from ATC Communications for your telephone service. Q: How do I sign up or get additional information?
A: Just call one of the following local numbers...Albion, Almo, Elba, Malta or Raft River....673-5335. Arco, Howe, Moore or Mackay....527-3249. Malad and Holbrook......766-2882. Or call toll free....1 800 671-5335. | 
