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Thursday, 25 April 2013 02:53

I received a copyright violation notice. What should I do?

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Downloading copyrighted material is illegal and against our Terms and Conditions.  If you have received a copyright violation email or letter from ATC Communications it is important that you take the necessary steps to prevent future violations.


What is ATC's Copyright Policy?

First Offense:         Warning is sent to customer (email) stating our policy along with the notification we received.  Service is not disconnected.
Second Offense:    Notice of temporary disconnect is sent to customer (email).  Service is disconnected for a period of 3 days.

Third Offense:       Notice of disconnect due to infringement is sent to customer (email) .  Service is disconnected.


How do I know what was illegally downloaded?

 A description of the copyrighted material is provided in the email that is sent.

 

I did not knowingly download copyrighted material.  What should I do? How do I remove malicious software from my PC?

Please ensure that your connection is not shared with others.  You  may consider changing your wifi password.

Or, you may have malicious software installed on your PC that is downloading and sharing copyrighted material.  Start by reviewing your installed programs and uninstall anything that does not look familiar.  Look for programs with the words 'Torrent', 'Bittorrent', or 'Share'.  You may want to run a virus scan and consider installing spyware removal programs such as Malware Bytes or Windows Defender. 

Read 9390 times Last modified on Wednesday, 23 September 2015 09:49