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Rich

"We over-deliver on every service we offer. That's what it means to go the extra mile."

      - Rich Redman, General Manager

Albion (208) 673-5335        Arco (208) 527-3249        Malad (208) 766-2882

24/7 Internet Support. 365 Days a Year. 

 

Frequently Asked Questions

I need help paying my bill. How do I qualify for assistance?

Financial assistance is available in Idaho to help qualified low-income individuals pay for telephone or internet service. The Idaho Telephone Service Assistance Program (ITSAP) offers a $2.50 discount on monthly telephone bills. A separate program – the Federal Communication Commission’s Lifeline Program (Lifeline) – offers a monthly discount of $9.25 which can be applied to telephone or internet bills.

Lifeline qualification details:

  • If you qualify, your household can get Lifeline assistance for phone or internet service, but not both.
  •  If you get Lifeline for phone service, you can get the benefit for one mobile phone or one home
    phone, but not both.
  • If you get Lifeline for internet service, you can get the benefit for your mobile phone or your home
    connection, but not both.
  • Your household cannot get Lifeline from more than one phone or internet company.
  • You are only allowed to get one Lifeline benefit per household, not per person.
  • If more than one person in your household gets Lifeline, you are breaking the FCC’s rules and will lose your benefit.

Please select the appropriate application form(s) below:

FCC Form 5629: Lifeline Application Form (For first time applicants)

FCC Form 5630: Annual Recertification Form (Required yearly)

FCC Form 5631: Household Worksheet Use this worksheet if someone else at your address gets Lifeline.

FCC Form 5629 (Spanish): Lifeline Application Form

FCC Form 5630 (Spanish): Recertification Form 

FCC Form 5631 (Spanish): Household Worksheet 

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