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Rich

"We over-deliver on every service we offer. That's what it means to go the extra mile."

      - Rich Redman, General Manager

Albion (208) 673-5335        Arco (208) 527-3249        Malad (208) 766-2882

24/7 Internet Support. 365 Days a Year. 

 

Frequently Asked Questions

I need help paying my bill. How do I qualify for assistance?

Financial assistance is available in Idaho to help qualified low-income individuals pay for telephone or internet service. The Idaho Telephone Service Assistance Program (ITSAP) offers a $2.50 discount on monthly telephone bills. A separate program – the Federal Communication Commission’s Lifeline Program (Lifeline) – offers a monthly discount of $9.25 which can be applied to telephone or internet bills.

Lifeline qualification details:

  • If you qualify, your household can get Lifeline assistance for phone or internet service, but not both.
  •  If you get Lifeline for phone service, you can get the benefit for one mobile phone or one home
    phone, but not both.
  • If you get Lifeline for internet service, you can get the benefit for your mobile phone or your home
    connection, but not both.
  • Your household cannot get Lifeline from more than one phone or internet company.
  • You are only allowed to get one Lifeline benefit per household, not per person.
  • If more than one person in your household gets Lifeline, you are breaking the FCC’s rules and will lose your benefit.

To see if you qualify, visit the National Verifier Service at https://nationalverifier.service-now.com/lifeline

Or you may qualify using the paper form with the documents below:

FCC Form 5629: Lifeline Application Form (For first time applicants)

FCC Form 5630: Annual Recertification Form (Required yearly)

FCC Form 5631: Household Worksheet Use this worksheet if someone else at your address gets Lifeline.

FCC Form 5629 (Spanish): Lifeline Application Form

FCC Form 5630 (Spanish): Recertification Form 

FCC Form 5631 (Spanish): Household Worksheet 

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