Don't miss our Holiday Coupon Book
FREE upgrades, FREE gifts, and more!!
Rich

"We over-deliver on every service we offer. That's what it means to go the extra mile."

      - Rich Redman, General Manager

Albion (208) 673-5335        Arco (208) 527-3249        Malad (208) 766-2882

24/7 Internet Support. 365 Days a Year. 

 

Frequently Asked Questions

Power Outage – Everything You Need To Know About Battery Backup

In past years your home telephone was not affected by power outages. Your ability to make and receive calls during a power outage would remain intact. However, newer fiber-connected homes now require backup battery power to continue functioning during a power outage. As such, ATC has provided a backup battery for your home. This battery will preserve your home’s ability to call 911 emergency services in the event of a power outage.

Telephone Service

The backup battery provided by ATC can provide power to corded telephones (any telephone that does not require AC power) Cordless phone systems, home security systems, and medical monitoring devices all require AC power, and will not operate on backup battery.

Internet Service

Your home’s wireless router also requires AC power, and will not operate on ATC’s backup battery. If you wish to use your internet services during a power outage, you will need to provide a separate backup power source (battery, generator, etc.) for your wireless router and any other network devices you may have.

Battery Life and Care of Your Battery

Your ATC backup battery should provide 6 hours of talk time. The performance of your battery may vary due to age, use, and environmental factors. ATC’s backup battery will have a lifespan of 2-3 years. After that time, your battery may need to be replaced.

Battery Purchase and Replacement Options

ATC has provided your first battery free of charge. Replacement batteries are the responsibility of the customer.

  • Self-installed replacement battery….. $20 (plus tax)
  • ATC installed replacement battery…..$40 (plus tax)      **Please allow 5-7 days for replacement.

Related Topics

How do I replace my backup battery (Cyberpower version)?

How do I replace my backup battery (ESPI version)?

Email Login

Change / Forgot Password?