Why was I charged a deposit?
Since ATC provides service before it is actually billed, we may require a security deposit to initiate service based on a third party credit check, or ATC payment history. All deposits will be refunded back to your ATC account (with interest) after you make three consecutive months of on-time payments, or after one year (whichever is first). Deposits held are not reflected on your ATC statements.
If my bill is late, will I be charged a late fee?
Can I view and pay my bill online?
- What do the lights on my modem mean?
- What is the IP address to log into my router? What is my routers username and password?
- I moved my modem to a new location/jack and now my Internet does not work.
- How do I setup my modem and router?
- I’m connected via copper. How do I set up my modem and router?
- Can I send or receive faxes if I’m on fiber?
- How do I test my Internet speed?
- How do I change/reset my email password?
- How do I check my Spam or Junk email?
- How do I check my email online?