Customer Service Representative (Malad, ID) 

ATC Communications is seeking a Part-Time Customer Service Rep to join our team in our Malad City office! This position will answer inquiries from existing and potential customers regarding pricing, customer accounts, and billing problems. The ideal candidate would be comfortable upselling services and perform basic troubleshooting over the phone. Knowledge in telecommunications technology and 2-3 years of customer service experience is recommended. This employee must possess a positive attitude and have the ability to work and get along with other employees. Must be able to meet with and deliver exceptional customer service to ATC customers. Salary depends on experience and level of expertise.

ATC Communications is a family owned and operated communications company nestled in the heart of Albion, Idaho. The company originated in 1929 and has offices in Albion, Arco, and Malad. ATC serves rural Idaho & Utah communities with advanced communications services using fiber optics, copper, and wireless technologies.

General Summary
Provide existing and potential customers with a single point of contact to answer inquiries and initiate resolution of concerns or problems. Responsible for handling customer care requests via incoming calls, email, and IM’s, for service orders and billing inquiries. Additionally, the Customer Service Representatives are responsible for retaining customer accounts, troubleshooting, addressing concerns and solving service or billing problems. Follows up on sales leads and informs and educates potential customers of available products, services, or promotions. Must be willing to upsell certain products and services.

 Essential Job Functions:

  • Answer incoming customer calls, emails, etc., relating to all aspects of ATC products and services.
  • Maintain a working knowledge of all products/services offered by ATC Communications including Internet, Telephone, & TV.
  • Maintain a working knowledge of competitive product lines, differentiators and industry trends through self-education and ATC resources.
  • Provide quick, professional, accurate resolution to customer issues/questions.
  • Accurately receive and apply payments on customer accounts. Ensures that all cash handling procedures are done in accordance to policy and procedure
  • Performs all other related duties as assigned by management.*

*These tasks do not meet the Americans with Disabilities Act of 1990 definition of essential job functions and are usually less than 5% of time spent. However, these tasks still constitute important performance aspects of the job.

 

Knowledge, Skills, and Abilities:

  • Knowledge of telecommunications technology, products and services.
  • Basic understanding of computer networks is recommended.
  • Knowledge of marketing and sales practices and principles.
  • Knowledge and experience with Microsoft Office is required.
  • Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
  • Excellent communication, interpersonal, and problem-solving skills, as well as phone etiquette.
  • Ability to organize and prioritize multiple work assignments, and be detail oriented.
  • Ability to make sound decisions using information at hand.

Education and Experience:

High School Diploma or equivalent required. Minimum of 2-3 years previous customer service experience preferred.

 

ATC Communications is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or protected veteran status.

 

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