24 Articles Internet
- When will IPV6 be supported?
- I’m connected via copper. How do I set up my modem and router?
- I’m connected via Fiber. How do I set up my router?
- How do I setup my modem and router?
- I moved my modem to a new location/jack and now my Internet does not work.
- My wifi is weak or slow. Is there anything I can do to help fix it?
- Can I access my modem’s interface?
- Which Internet plan is right for me? How fast of speed do I need?
- Do I need to install a DSL filter?
- I’m building a new construction home and am interested in service. What do I need to do?
- What is the IP address to log into my router? What is my routers username and password?
- How long will my backup battery last?
- Internet: Is my IP address static or dynamic?
- How do I replace my backup battery (Cyberpower version)?
- I received an Abuse Notification email from ATC. What does this mean?
- How do I replace my backup battery (ESPI version)?
- What do the lights on my modem mean?
- What is my public IP Address?
- How do I connect my laptop/tablet/phone to my wireless router?
- How do I secure my wireless network?
- How do I test my Internet speed?
- How do I extend my wireless network to connect my TV, DVD/Blu Ray Player, or Gaming Console to the Internet?
- I received a copyright violation notice. What does this mean?
- How much Internet can I use? Is my plan capped? Am I charged overages?
12 Articles Email
- How do I setup my email on Outlook, Windows LIve, Apple, Android etc.
- How do I check my email online?
- How do I change my email password?
- How do I delete multiple emails?
- I received a suspicious email from ATC asking for personal information. What should I do?
- How do I view an email ‘header’?
- How do I receive emails on my PC/Laptop and my cell phone?
- How do I create another e-mail account?
- I received a Spam email. What should I do?
- Webmail: How do I find my Spam or Junk email?
- Webmail: How do I adjust my SPAM settings? How do I block senders?
- How do I prevent emails from getting stuck in my SPAM folder / eScout?
14 Articles Phone
- I can’t receive collect calls. Why?
- Phone: Incoming calls ring once and then get disconnected.
- Phone: I hear noise on the phone line.
- Phone: I can’t hear callers/Other people can’t hear me (one-way audio)
- Phone: I hear an echo on my line.
- Phone: I can’t make long distance calls.
- Phone: I hear unknown voices on the line.
- My phone calls have a delay. (walkie-talkie effect)
- Phone: I need help with using a phone feature.
- How do I use my voicemail? Can I check it away from home?
- Where can I find more information on relay services for individuals who are deaf, deaf-blind, hard of hearing or have difficulty speaking?
- I am receiving harassing telemarketing calls. What can I do?
- What rights do I have as an ATC Customer? Is my personal information protected?
- Can I send or receive faxes if I’m on fiber?
17 Articles Billing & Payment
- How do I close my account?
- What is the Lifeline program?
- Can I view and pay my bill online?
- How do I enroll in paperless billing?
- How long does it take to get my service connected?
- What is the cost to install new phone service?
- What is the USF Charge on my bill?
- When is my bill due?
- Why is my first bill so high?
- Where does my most recent payment show on my bill?
- What is my account number?
- How much does it cost to add calling features?
- What is the End User Charge on my bill?
- What is the Idaho Telephone Service Assistance Program charge? (ITSAP)
- What is the Federal Universal Service Charge (FUSC)?
- I’m enrolled in autopay. Can I still make a one-time online payment?
- I need help paying my bill. How do I qualify for assistance?