What is the Telephone Assistance Program?
The Idaho Telephone Service Assistance Program (ITSAP), also known as Lifeline, is a government funded programs to help provide eligible recipient households with phone service. The program offers a monthly discount on eligible recipients’ primary home phone line (either local telephone or cellular service).
How much can I save?
If you qualify for this program, Lifeline can save you up to $11.75 a month on your phone bills, depending on what city you live in and which phone company in your area provides this program.
Who is Eligible?
These discounts are available to qualifying consumers throughout Idaho. Eligibility is determined by the total household income that does not exceed 135% of the Federal Poverty Guidelines (FPG). Income Guidelines
How do I apply for assistance?
In order to receive benefits, you must apply for these programs with Solix, the third party company responsible for determining eligibility . Please contact them at 1-866-255-7081. Or you may download, print and submit your own Lifeline Application.
Do I need to apply every year?
Yes. Your eligibility must be renewed each year.
Who do I contact for more information?
Terms & Conditions of Voice Telephone Lifeline Plans
Lifeline Assistance Program
Low-income individuals eligible for Lifeline telephone assistance programs may be eligible for discounts from these basic local service charges through state specified telephone assistance plans. Hearing impaired customers may access the Relay Idaho for TTY service by calling a toll free number at 1-800-377-3529. There is no extra charge for this service.
TERMS & CONDITIONS OF VOICE TELEPHONY LIFELINE PLANS
Residential customers of Albion Telephone Company, Inc. d/b/a ATC Communications ("the Company”) who qualify for the Lifeline Program receive a discount of $11.75 on local voice telephony service ($9.25 federal discount + $2.50 state discount).
For all of the Company’s exchanges, the Lifeline single-line residential local rate, including any mandatory extended area service charge and the federal subscriber line charge is $14.01 ($25.76 standard rate - $11.75 discount) or Measured Service or Safety Line $6.25 ($18.00 standard rate - $11.75 discount).
All single-line residential customers, including Lifeline customers, have an unlimited number of minutes for local calls made within the local calling area. Measured Service customers, including Lifeline customers have unlimited minutes of incoming calls and 90 minutes of outgoing calls made within the local calling area. Safety Line customers, including Lifeline customers have 500 minutes of incoming calls and 10 minutes of outgoing calls made within the local calling area.
Toll charges for calls outside of the local calling area are determined by the long distance carrier of the customer’s choosing. Customers may also elect to subscribe to toll blocking at no charge.
Lifeline Program reductions do not apply to additional services such as information-related services and custom calling features. Lifeline customers may subscribe to these services, where available, at the same rates offered to other customers.
ELIGIBILITY OF LIFELINE ASSISTANCE PROGRAM
Any residential customer who is: Head of the household, Income eligible (income cannot exceed 135% of federal poverty guideline) or a participant in one of the following federal assistance programs: Medicaid, Supplemental Nutrition Assistance Program (Food Stamps or SNAP), Supplemental Security Income (SSI), Federal Public Housing Assistance (Section 8), Low-Income Home Energy Assistance Program (LIHEAP), Temporary Assistance to Needy Families (TANF), National School Lunch Program’s Free Lunch Program, Head Start.
Lifeline service is limited to one discount per household. A household is everyone who lives in the home (including children and people who are not related to the customer) and shares income and household expenses (bills, food, etc.). A customer with Lifeline service may not transfer the Lifeline benefit to any other person. Lifeline is a nontransferable benefit.
To make sure that our customers continuously receive quality service, any service problems can be reported to ATC Communications twenty-four hours a day, seven days a week. Basic services are offered at the rates, terms and conditions specified in the Company’s tariff on file with the Idaho Public Utility Commission. If you have questions or seek additional information regarding the Company’s services or rates, please call ATC Communications’ business office at 208-673-5335.