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"We over-deliver on every service we offer. That's what it means to go the extra mile."

      - Rich Redman, General Manager

Albion (208) 673-5335        Arco (208) 527-3249        Malad (208) 766-2882

24/7 Internet Support. 365 Days a Year. 


Frequently Asked Questions

I’m connected via Fiber. How do I connect my router?

The most common set up for fiber connected households looks like this:

Fiber router setup

Your router must be programmed with your static IP address, as well as other IP related information, in order for you to access the Internet. Some routers must be manually programmed, while other routers can “auto-program” themselves once they are connected.

If you need assistance with programing your router, please contact our Internet Support team. They are available 24/7, and best of all, it’s FREE.

  • Arco (208) 527-1100
  • Albion (208) 673-1100
  • Malad (208) 766-1100

NOTE: Pin-hole resetting your router will erase your IP information, and your router will need to be reprogrammed.

Do not pin-hole reset your router, unless instructed to do so.

Related Topics

How do I connect my laptop/tablet/phone to my wifi?

What is the IP address to log into my router? What is my router’s username and password?

Protect your router from security threats.