I’m connected via Fiber. How do I set up my router?
The most common set up for Fiber connected households looks like this:
Your router must be programmed with your static IP address, as well as other IP related information, in order for you to access the Internet. Some routers must be manually programmed, while other routers can “auto-program” themselves once they are connected.
If you need assistance with programing your router, please contact our Internet Support team. They are available 24/7, and best of all, it’s FREE.
NOTE: Pin-hole resetting your router will erase your IP information, and your router will need to be reprogrammed.
Do not pin-hole reset your router, unless instructed to do so.