What is a filter? Do I need one?
If you’re connected to our network via copper (DSL), then you’ll need a DSL filter. If you’re connected to our network via fiber, you DO NOT need a filter (Yay!)
Most DSL filters looks like this:
This filter works like a splitter. One side is designated for phone (or other analog devices) while the other side is designated for internet.
Basically, EVERY analog device in your home (satellite receiver, fax machine, some heart monitors, etc.) must have a DSL filter. (This means you may need more than one). Sometimes these filters are located inside your house. However, there are certain instances when the filter is installed inside your NID (located on the exterior of your home). Contact us if you need additional information or need more filters.
The good news? Filters are FREE!
I’m connected via copper. How do I set up my modem and router?
I moved my modem to a new location, and now my internet does not work.
- What do the lights on my modem mean?
- What is the IP address to log into my router? What is my routers username and password?
- I moved my modem to a new location/jack and now my Internet does not work.
- How do I setup my modem and router?
- I’m connected via copper. How do I set up my modem and router?
- Can I send or receive faxes if I’m on fiber?
- How do I test my Internet speed?
- How do I change/reset my email password?
- How do I check my Spam or Junk email?
- How do I check my email online?