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Why is my first bill so high?
We Bill in Advance. This means that your first bill will include a full month AND a partial month’s worth of charges. For example, if your service began on February 18th, your first statement will cover February 18th through the end of February AND the next full month of March.
Check the date range under “Prorated Charges from Prior Month”. It’s possible to have nearly two months worth of charges on your first bill.
Note: You may see a number displayed near “Unlimited High Speed Internet” at the top of your statement. Although it may look like a phone number, it is only an internal reference number. You are not being billed for phone service.
Installation and Activation Fees. Unfortunately, there may be installation and premise site visit costs for some of our services. Your first bill will reflect these charges. Additionally, if you made a recent change to your service (changed your internet speed, added Caller ID, etc.) there could be other fees charged.
For phone services only: Required State and Federal Charges. Truth-In-Billing laws require ATC to itemize your statement, enabling you to see every state and federal surcharge assessed. The following charges are required for landline telephone service: End User Access Charge, Emergency 911, Idaho Universal Service Charge, Idaho Telephone Service Assistance Charge, Federal Universal Service Charge, and Federal Taxes.
Related Topics
What is the End User Charge on my bill?
I need help paying for my bill. How do I qualify for assistance?