Please click here for a guide on setting up your modem and router.
Please contact us if you need any of the following information:
• Internet IP address • Subnet Mask • Default Gateway • Domain Name Server (DNS)
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Yes, to use a telephone or analog device (satellite receiver, fax machine, etc.) you must install a DSL filter. It's possible that you have one filter installed in your NID (located on the exterior of your home) that is filtering all jacks except the jack that your DSL modem uses. Contact us if you need additional information or filters.
DSL modems cannot be filtered. Be sure to remove any filter. It's possible that you have one filter installed in your NID (located on the exterior of your home) that is filtering the jack your modem is connected to. Please contact us for assistance.
No. Because our Modems are setup in 'Bridge' mode there is no way to access your modem. All important settings (IP Address, Gateway, etc.) are setup in your router or your PC. If you need assistance with your modem please contact us.
We use a variety of different routers. We recommend visiting the manufacturers website to locate the default username, password, and IP address.
Most Linksys routers use:
IP Address: 192.168.1.1
username: (leave blank)
For a list of common IP addresses please click here. For common usernames and passwords click here.(Note: The above links are external links that take you away from atcnet.net. We cannot guarantee the accuracy or safety of the websites)
Your public IP address is static. To identify your static IP address visit:
Most modems include the following lights:
Internet: The internet light should never be on.
ADSL: A solid on light indicates a good Internet connection. A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable).
Power: On light indicated the unit has power. A blinking red light indicates a possible modem failure. Please contact us.
LAN: Blinking light indicates traffic/usage on the local network.
To identify your public static IP address visit:
If you've lost internet connectivity please contact us for your IP address.
Please click here for a guide on connecting wireless computers to your network.
Please follow the instructions below to help setup wireless security. If you need further assistance please contact our Internet Support.
We recommend testing your internet speed by visiting the link below:
Remember,DSL speeds are measured from your local computer to a server that hosts the bandwidth meter test software. Because of circuit losses incurred in facilities from our equipment to your home, distance from your home to the server and other internet related losses, your bandwidth speed will never be equal to the DSL circuit speed that you ordered. For example, a 10 Mbps DSL circuit will never measure a full 10Mbps but will more likely test around 9 Mbps. You may also perform the test 10 times and get 10 different readings.
First, check to see if your device is wifi enabled. If so, you will need to purchase a wireless router to connect your device to the internet.
If it is not wifi enabled, you will need a wireless router and a wireless bridge. This diagram describes a typical setup:
In the example above, a Linksys E1200 (Router) and a Linksys WES610N (Bridge) can be used. You may also want to consider using your electrical wiring described here.
We do plan on supporting IPv6, but do not have a hard deadline. We have received very little interest from our customers up to this point so it has not been a high priority. We are currently testing out customer premise equipment to handle both IPv4 and IPv6 traffic. Once a device has been selected, we will offer IPv6 addresses to our customers.
Downloading copyrighted material is illegal and against our Terms and Conditions. If you have received a copyright violation email or letter from ATC Communications it is important that you take the necessary steps to prevent future violations.
First Offense: Warning is sent to customer (email) stating our policy along with the notification we received. Service is not disconnected.Second Offense: Notice of temporary disconnect is sent to customer (email). Service is disconnected for a period of 3 days.Third Offense: Notice of disconnect due to infringement is sent to customer (email) . Service is disconnected.
A description of the copyrighted material is provided in the email that is sent.
Please ensure that your connection is not shared with others. You may consider changing your wifi password.
You may have malicious software installed on your PC that is downloading and sharing copyrighted material. Start by reviewing your installed programs and uninstall anything that does not look familiar. Look for programs with the words 'Torrent', 'Bittorrent', or 'Share'. You may want to run a virus scan and consider installing spyware removal programs such as Malware Bytes or Windows Defender.
For all software listed below you will need the following information:
firstname.lastname@example.org(you must use the entire email address for your username. Including the @atcnet.net)
Outgoing server (SMTP) requires Authentication(this option is very important and commonly missed)
For instructions on setting up Microsoft Outlook (all versions) click here.
For instructions on setting up Windows Live Mail click here.
For instructions on setting up Eudora click here.
For instructions on setting up Thunderbird click here.
For instructions on setting up IOS devices (ipad, iphone, ipod) click here.
To setup email on other mobile phones use the settings in the table above.
Please visit our webmail at http://webmail.atcnet.net/ Login using your username and password that was provided to you.
Forgot your password? No problem, contact us and we can help.
After logging in, click 'Email Options' in the top-right corner. Then click 'Anti-Spam Settings'. From there you can enable or disable the Junk Mail Filter and 'Set Blocked Senders'.
If you know your current password and want to change it please click here. If you have forgotten your password please contact us.
After logging into your webmail, look on the left side of the screen for a folder named 'JunkMail'. If using the classic view, you must first select 'Folders' and then 'My Junk Folder'.
In Modern View - To select multiple emails hold down Ctrl and click all the emails you wish. Once the emails are selected (they will be highlighted) you can click the 'Delete' button to permanently remove them.
In Classic View - Check the box before each email message you wish to delete. Once the emails are selected you can click the 'Delete' button to permanently remove them.
The modern view is recommended. If you are checking your email on a slower computer, dial-up internet, or a mobile device you may prefer the Classic view.
ATC will never ask for personal information through email. In addition to that, ATC will never send an email requesting that you click a link to change your password.
Please report all suspicious emails to ATC by forwarding the message to email@example.com.
Please include the following:
1) The original email
2) Where the email was found (junk folder, inbox, etc)
3) Email headers (click here to learn how to get email headers)
Email headers can be helpful when troubleshooting phishing/spam problems or other email related issues. An email header is the information that travels with every email, containing details about the sender, route and receiver.
First, login to your webmail here.
Next, locate the email in question and open it in your webmail. Click on the + symbol (step 1 below) and then click on 'View Full Header' (step 2 below). It will then open a new window containing your email headers.
This can be done by telling outlook to leave a copy of messages on the mail server. Instructions to do this can be found here.
Please contact your local ATC office and we will setup a new email account for you.
Try a different jack in the house to see if the problem persists. If not, a short in the line may be causing the issue. Please contact us.
If you have DSL Internet, you must use a DSL filter for your telephone to work properly. Ensure all cable connections are tight and secure. If the problem persists, please contact us.
First check the volume on your telephone and ensure that the mute button is not enabled. If the issue persists, please contact us.
First, try a different telephone and/or jack in the house. If the problem persists, please contact us.
Are you talking to someone using VoIP (Magic Jack, Vonage, Skype, etc.)? If so, the issue may be on their end. Ask them to contact their provider and open a support ticket.
Be sure to dial 1+ 10 digits. Contact us to see if your long distance is enabled on your account.
Please contact us if you experience cross-talk.
If you experience delay, ask the other party who their telephone provider is. If it is a VoIP Provider (Skype, Magic Jack, Vonage) ask them to contact their provider to troubleshoot the issue. Otherwise, contact us.
Please review our Phone User Guide for instructions on using features. Click here to view the PDF.
There may be a setting in the TV that needs to be changed to CATV instead of TV. TV mode is for off air antennas only.
You will need to run the coax cable through a VHS/DVD player or an RF Modulator.
1) Check all connection to ensure they are tight
2) Eliminate all intermediary devices (VCR's, DVD Players, etc) to ensure they are not at fault
3) Try playing a DVD/VHS to ensure that the TV is not responsible for the poor quality.
Try running your auto-program tool on your television. It should find the missing channel.
When you Auto Program your TV it will scan the incoming signals available to you. When a signal is found that channel is stored in the TV’s memory, if there is no signal the channel is not saved. You should perform this scan if you are a new customer, you have a new TV, or we have recently changed the channel lineup in your area.
Each television is different, but generally you will enter your TV's setup/menu options and look for any of the following options:
“Scan channels”, “Program channels”, “Autoscan”, “Autoprogram”, or “Autotuning"
To access your voicemail when not roaming: Press and hold 1 or dial your own phone number.
To access your voicemail when roaming or from another phone: Dial your own number (10 digits). Once your greeting begins, press * and enter your password.
Access your voicmeail (using the steps above) and a tutorial will walk you through setting up your voicemail.
1) Call and speak with a customer service representative
2) Login to your ebill account (click here) and visit the 'Minutes Used' tab.
To send a file from a device to a phone:
To pair a phone to a BlueTooth headset:
Here are some of the BlueTooth instructions for a few of the models that we've carried (remember that these are generic settings. Each model may vary slightly). Motorola -to search for headset: menu>settings>connection>bluetooth link>handsfree>look for devices -to set phone into discover mode: menu>settings>connection>bluetooth link>find me LG -to search for headset: menu>bluetooth>paired devices>search -to set phone into discover mode: menu>bluetooth>my visibility>set to visible Samsung -to search for headset: menu>tools>Bluetooth>registered list>add new device -to set phone into discover mode: menu>tools>Bluetooth>Bluetooth settings>Discovery mode>set to on
You need to know the carrier and domain of the person you'd like to send to. For example, to send an SMS message to a Syringa Wireless customer you would use:
In order to view your cellular call detail you must subscribe to detailed billing. Please contact us to sign up. Alternatively, you can always view your detail from our ebill site.
Yes. To make payment online please login to our ebill center here.
1. Login to your eBill account here: https://ebill.atcnet.net/ 2. Click on Settings 3. Change the 'Receive my bill via' field to 'email'. 4. Click Update You will then be re-directed to the Account Summary page.
Service connection can take up to three business days after order is received.
The charge to set up new phone service is $37.50. If it is a new home that has never had service there is an additional charge of $40.00 for the premise visit, or bringing the dial tone to your home.
This is the Universal Service Fund. It is a charge that each and every customer nationwide pays. This fee is charged to help reduce the rate that rural areas for Local phone service.
ATC statements are mailed on the 1st of the month and are due by the 15th of the month.
This usually pertains to your first statement. Telephone statements are pro-rated from the date of connection. You are also billed one month in advance for your local service. For example: If you received service starting on the 8th of Sept. Your first bill would be sent out the first of October. You would be billed for 22 days of September and the full month of October. You are actually paying for nearly two months service.
Your payment shows on page one under the section titled account summary, listed as payment received showing as a credit.
You account number can be found at the top near center of your statement.
There is no charge to add calling features if they are chosen at the time you place your phone service order. After the initial install there is a charge of $12.50 to add a new feature plus the monthly feature fee.
The End User Charge is authorized by the Federal Communications Commission (FCC) for providing access to and maintaining local telephone service.
The Idaho telecommunications Assistance Program, in conjunction with the Federal Lifeline and Linkup programs, were developed to provide discounted rates for telephone service to low-income customers, thus promoting universal service. The program is administered by the Idaho Department of Health and Welfare in accordance with Idaho Code 56-901. (For more information, contact the local Health and Welfare office or Community Action Agency.)
The Federal Universal Service Fund assists with the cost of providing affordable service to consumers living in high-cost service areas, rural areas and low income individuals. It also helps provide service for schools, hospitals, libraries and rural health care providers.
If you do not see a section labled "Pay My Bill" you are most likely enrolled in auto-pay using a credit/debit card or checking account. If you wish to change your auto-pay settings please contact us.
Yes, if you do not check the auto-pay box (screenshot below) you will not be enrolled in ebill: