Internet & Email Support (Available 24/7):(208) 673-1100(208) 527-1100(208) 766-1100
Phone, TV, & Cellular Support (Available M-F 9-5):(208) 673-5335(208) 527-3249(208) 766-2882
We do plan on supporting IPv6, but do not have a hard deadline. We have received very little interest from our customers up to this point so it has not been a high priority. We are currently testing out customer premise equipment to handle both IPv4 and IPv6 traffic. Once a device has been selected, we will offer IPv6 addresses to our customers.
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The most common set up for Fiber connected households looks like this:
Your router must be programmed with your static IP address, as well as other IP related information, in order for you to access the Internet. Some routers must be manually programmed, while other routers can "auto-program" themselves once they are connected.
If you need assistance with programing your router, please contact our Internet Support team. They are available 24/7, and best of all, it's FREE.
NOTE: Pin-hole resetting your router will erase your IP information, and your router will need to be reprogrammed.
Do not pin-hole reset your router, unless instructed to do so.
DSL modems cannot be filtered. Be sure to either remove the DSL filter from your phone jack, or make sure your modem is plugged into the "DSL" side of the filter. Most DSL filters look like this:
Remember, it is possible to have multiple filters inside your home. (Every analog device will need filtered). OR it is possible to have one filter installed inside your NID (located on the exterior of your home). Since everyone's internet setup is unique, please feel free to contact us for assistance.
No. Because our Modems are setup in 'Bridge' mode there is no way to access your modem. All important settings (IP Address, Gateway, etc.) are setup in your router or your PC. If you need assistance with your modem please contact us.
For personalized assistance, please contact our Technical Support Team. We're available to help 24 hours a day, 7 days a week.
Related topics:What do the lights on my modem mean?
If you're connected to our network via copper (DSL), then you'll need a DSL filter. If you're connected to our network fia Fiber, you DO NOT need a filter (Yay!)
Most DSL filters looks like this:
This filter works like a splitter. One side is designated for phone (or other analog devices), while the other side is designated for internet.
Basically, EVERY analog device in your home (satellite receiver, fax machine, some heart monitors, etc.) must have a DSL filter. (This means you may need more than one). Sometimes these filters are located inside your house. However, there are certain instances when the filter is installed inside your NID (located on the exterior of your home). Contact us if you need addional information or need more filters.
The good news? Filters are FREE!
We use a variety of different routers. We recommend visiting the manufacturers website to locate the default username, password, and IP address.
Most Linksys routers use:
IP Address: 192.168.1.1
Most Netgear routers use:
IP Address: 192.168.1.1 or 192.168.0.1
For a list of common IP addresses please click here. For common usernames and passwords click here.(Note: The above links are external links that take you away from atcnet.net. We cannot guarantee the accuracy or safety of the websites)
Your public IP address is static. To identify your static IP address visit:
Your IP address will be listed at the top of the search results.
You have received this email because a device on your home network has adversly affected our ATC Network. In other words, a computer or laptop on your home network may have become infected with malware or viruses, and those infections are adversly affecting other ATC customers. Most of the time, users are completely unaware when their computers (or other internet devices) become infected. This email notification is to inform you of that possibility.
To remedy the situation, start by reviewing your installed programs and uninstall anything that does not look familiar. Look for programs with the words 'Torrent', 'Bittorrent', or 'Share'. Next, ensure that you have virus protection installed and run a full-system scan. You may want to consider installing spyware removal programs such as Malware Bytes or Windows Defender.
Also, please ensure that your connection is not shared with others. An "open" or unsecure home network allows anyone to use your internet to perform malicious or criminal activities. You may want to consider making your home network more secure by changing your wifi password and the username/password to your router. Don't worry, making those changes is easier than you think. Our FREE 24/7 Internet Support team is standing by to assist you.
Sample Abuse Noticiation Email:
-----Original Message----- From: Sent: To: Subject: Exploitable SSDP server used for an attack: 216.180.xxx.xxx
A public-facing device on your network, running on IP address 216.180.xxx.xxx operates an open SSDP service on port 1900 and participated in a large-scale attack against a customer of ours, generating UDP responses to spoofed M-SEARCH requests that claimed to be from the attack target.
Please consider reconfiguring this SSDP-speaking server in one or more of these ways:
1. Adding a firewall rule to block outside access to this host, or the network overall, on port 1900.
2. Disabling UPnP entirely (SSDP is a component of the overall UPnP subsystem and can't usually be disabled separately).
3. Reconfiguring the device to not respond to outside M-SEARCH requests, or to rate-limit its responses (the process to follow for this would differ from device to device and may not be possible for many devices).
If you represent an ISP, please consider a default-deny rule for outside traffic destined for UDP port 1900 within your network. Like chargen (UDP port 19), the SSDP port is rarely used legitimately by external hosts, and UPnP requires the use of broadcast traffic, so it doesn't apply outside of local subnets; as a result, a filter of UDP 1900 will not cause collateral damage.
Most modems include the following lights:
Internet: The internet light should never be on.
ADSL: A solid green light indicates a good Internet connection. A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable).
Power: A solid green light indicates the unit is properly connected to power. A blinking red light indicates a possible modem failure. Please Contact Us.
LAN: A blinking green light is normal. This indicates traffic/usage on the local network.
To identify your public static IP address visit:
If you've lost internet connectivity please contact us for your IP address.
If you have a Linksys router, please click here for a guide on connecting wireless devices to your network.
If you have a Netgear router, please click here.
Please follow the instructions below to help setup wireless security. If you need further assistance please contact our Internet Support.
We recommend testing your internet speed by visiting the link below:
Remember,DSL speeds are measured from your local computer to a server that hosts the bandwidth meter test software. Because of circuit losses incurred in facilities from our equipment to your home, distance from your home to the server and other internet related losses, your bandwidth speed will never be equal to the DSL circuit speed that you ordered. For example, a 10 Mbps DSL circuit will never measure a full 10Mbps but will more likely test around 9 Mbps. You may also perform the test 10 times and get 10 different readings.
A wireless router is required to add Smart TV's, blu ray players, or other internet enabled devices to your home network. If you don't already own a wireless router, we've got you covered. Depending on your households internet use, we have two great options to choose from: Netgear N300 and Netgear R6100.
First, it is important to understand that although many smart TV's, blu ray players, and game consoles are Wi-Fi enabled, those devices will usually perform better if hardwired to your router. Your wireless router should have at least four ethernet ports on the back side. (One of the four ports may already be used if you have a home PC that is already hardwired). To hardwire another internet device to your router, simply connect that device to your router via one of the available ethernet ports.
However, if you would like to connect those devices wirelessly, follow these instructions here.
For personalized support, please contact our 24/7 Tech Support:
You have recieved this notice because someone on your home network has downloaded copyrighted material. Downloading copyrighted material is illegal and against our Internet Terms and Conditions.
As you look through the body of the Copyright Violation Notice, you will see the name of the illegal material that was downloaded.
If you are unaware of this illegal download, you may have a virus or malware on your computer or network device. To remedy the situation, start by reviewing your installed programs and uninstall anything that does not look familiar. Look for programs with the words 'Torrent', 'Bittorrent', or 'Share'. Next, ensure that you have virus protection installed and run a full-system scan. You may want to consider installing spyware removal programs such as Malware Bytes or Windows Defender.
More information: http://www.respectcopyrights.org/
Use as much Internet as you want, when you want! Rest assured, you will never pay any Internet overage charges. At ATC, we do not cap your data consumption, or throttle down your speed. All of our Internet Plans are truly UNLIMITED! Enjoy!
We understand. Unfortunately, ATC Communications gets a lot of funding from the federal program Universal Service. It was originally setup to ensure that customers in rural America had access to the same dependable landline service that people in Urban areas have. Today, that funding is only available if a customer has landline service. We agree that the funding needs to shift from telephone service to broadband service. We welcome you to join our fight and send a message to the FCC or your local state representative. Ask them to support rural communications companies in their effort to deploy faster broadband in rural Idaho.
The most common household configuration for modem and routers looks like this:
It's important to know that ATC modems are set up in "bridge" mode. This means that your modem is "dumb" - it cannot do any routing or switching. It does not store any IP information. (This job is performed by your router).
Although most of our modems have four lights on the front, we are only concerned with the Power light, and the ADSL light. (The Internet light will never be lit). If your modem is properly connected, both the Power light and the ADSL light should be SOLID green. If your ADSL light is flashing, or if any lights are red in color, contact our Internet Support at the numbers listed above.
Your router will need to be programmed with your static IP address, as well as other IP related information. If you need assistance programing your router, we're here to help! Just contact our Internet Support team at the numbers listed above.
If you're connected to our network via COPPER cable, you will most likely have a modem AND a router inside your home. Please click here for set up instructions.
If you're connected to our network via FIBER optics, you will only have a router inside your home. Please click here for setup instructions.
If you are unsure of your connection type, please Contact Us.
Yes! There are many factors that you can adjust inside your household that may improve the signal strength of your wireless home network. Click here to learn more.
Remember, our Internet plans are UNLIMITED - you can use as much bandwidth as you'd like! However, choosing the right SPEED for your Internet connection is extremely important. There are many factors to consider when choosing the best Internet plan for your household. The number of internet-enabled devices, as well as identifying how those devices will use the Internet, will determine which plan is best. If your Internet speed is not fast enough to support your household's activities, the connection will feel slugglish, slow, and may even drop repeatedly. Use the guide below to help ensure you have enough bandwidth to support your household’s needs.
If your household is connected via copper cable, 20 Mbps is the fastest speed available.
If your household is connected via fiber, your household can receive 50 or even 100 Mbps speeds!
These faster speeds are useful when multiple devices stream HD quality video, play HD online games, participate in video conferencing, and other high-bandwidth internet activities.
Check out our full range of available internet plans here.
For all software listed below you will need the following information:
firstname.lastname@example.org(you must use the entire email address for your username. Including the @atcnet.net)
Outgoing server (SMTP) requires Authentication(this option is very important and commonly missed)
For instructions on setting up Microsoft Outlook (all versions) click here.
For instructions on setting up Windows Live Mail click here.
For instructions on setting up Thunderbird click here.
For instructions on setting up IOS devices (ipad, iphone, ipod) click here.
To setup email on other mobile phones use the settings in the table above.
Please visit our webmail at http://webmail.atcnet.net/ Login using your username and password that was provided to you.
Forgot your password? No problem, contact us and we can help.
If you know your current password and want to change it, please login here. Click the picture of the key next to your email address to change your password.
If you have forgotten your password please contact us and we will reset it for you.
Check the box to the left of the email. To delete multiple emails, just check multiple boxes. Press the delete button on the top right hand side of your Inbox.
ATC will never ask for personal information through email. In addition to that, ATC will never send an email requesting that you click a link to change your password.
Please report these emails, and any other phishing or spam emails you may recieve.
Click here for easy, step by step directions.
Email headers can be helpful when troubleshooting phishing/spam problems or other email related issues. An email header is the information that travels with every email, containing details about the sender, route and receiver.
First, login to your webmail here.
Next, locate the email in question and open it in your webmail. It will open a new window. Near the top of the full email, beside "Options", you will see the "View Full Header" link. Once you click this link, the header information will be displayed back on your main webmail tab. This information can then be copied and pasted into the body of a new email.
This can be done by telling outlook to leave a copy of messages on the mail server. Instructions to do this can be found here.
Please contact your local ATC office and we will setup a new email account for you.
You should report this email as spam so you don't get spam emails from this sender again.
1) Next, click the "eScout" tab.
2) Then click "Delivered Mail"
3) Locate the email that is Spam, then report this email by clicking the "SPAM" bullet.
4) Click 'Confirm Selected Items' at the bottom of that page.
Your done! Now, eScout (your Spam and Virus filtering software) will be smarter, and will automatically move future emails from this sender to your "Spam" folder.
The tab labeled "eScout" will show you a breakdown of all the messages you've recieved, including emails that were caught in your Spam Folder, emails with suspicious attachments, and more.
1) By default, eScout default opens your Spam folder where you can easily view every email that was flagged as potiential spam. In the example below, there are 105 "Spam" emails, and 44 "Delivered Mail".
2) eScout even assignes your Spam email with a "Score". The higher the score, the higher probability that email is Spam. The lower the score, the least likely that particular email is Spam.
3) If you see a Spam email that is actually legitimate, just tell eScout it is a good email by marking that email as "not SPAM". eScout will learn from your suggestions and get smarter with more feedback from you.
Login to your webmail here.
1) Click 'Options' from the tab at the top.
2) Click, "Message Filters" from the right hand column. Here you can create a variety of filters (or "rules") for incoming mail.
3) Click "Add a New Rule".
4) To block a particular sender, change the dropdowns at the top to read "Address" , "From", " = is equal to", and enter the email address you would like blocked in the last feild. In the example below, "ThisIsSpam@GotYou.com" needs to be blocked.
5) Select the action you would like your webmail to do when it recieves mail from this particular sender. For example, "Discard Silently" is selected below.
6) Select any additional options you would like. For example, "Keep a copy in INBOX, mark as deleted" is selected below.
7) Finally, don't forget to click "Add New Rule".
We do not block the abililty to receive collect calls by default. If you would like to block or unblock collect calls please contact us.
Try a different phone jack in the house to see if the problem persists. Otherwise, there may be a short in the line causing the issue. Please Contact Us for assistance.
If you have DSL Internet, you must use a DSL filter for your telephone to work properly. Please click here to learn more about how to use and install DSL filters.
Otherwise, ensure all cable connections are tight and secure. If the problem persists, please Contact Us.
First, check the volume on your telephone and ensure that the mute button is not enabled. You may also want to try a different handset in your home. If the issue persists, please Contact Us.
First, try a different telephone and/or jack in the house. If the problem persists, please Contact Us.
Are you talking to someone using VoIP (Magic Jack, Vonage, Skype, etc.)? If so, the issue may be on their end. Ask them to contact their provider and open a support ticket.
Although ATC is your local phone provider, there is a chance that ATC is NOT your Long Distance Provider. If you are unsure of who your Long Distance Provider is, please Contact Us.
If ATC is already your Long Distance Provider, be sure to dial 1+ 10 digits.
Please contact us if you experience cross-talk.
If you experience delay, ask the other party who their telephone provider is. If it is a VoIP Provider (Skype, Magic Jack, Vonage) ask them to contact their provider to troubleshoot the issue. Otherwise, contact us.
Please review our Phone User Guide for instructions on using features. Or, contact us for assistance.
Please refer to our Voicemail User Guide.
Please visit the link below to learn about the Idaho Relay Service:
Here are some tips:
Important Note: ATC Communications cannot legally block incoming calls to our customers. However, if the harassing calls are coming from the same number you may want to consider blocking them using our 'Selective Call Rejection' feature to block up to 10 numbers.
Please visit the link below to learn about your rights and Customer Proprietary Network Information (CPNI)
It depends. The fax machine was designed to work over a traditional analog network and the technology hasn’t changed much in the last 30 years. In theory, faxing over an IP network should work just fine. We have a lot of customers using a fax machine daily without any issues. Unfortunately, it doesn’t work for everyone and it doesn’t work all of the time.
How can I improve the success rate of faxing over fiber?
Older fax machines seem to struggle with faxing over an IP network. If your fax machine is older than 5 years then it may be time for an upgrade.
When sending dozens of pages, try splitting them up between multiple faxes. Faxes with 10+ pages may fail more often than faxes with 1 or 2 pages.
Try again. As nation-wide voice networks become more IP and less reliable, faxing reliability will deteriorate. This is especially true when faxing long distance. We have worked hard to build a reliable network but we cannot control the quality once your call leaves our network.
What other options do I have?
Scan & Email
Email was supposed to kill the fax machine but unfortunately it hasn’t happened yet. Instead of faxing documents, we recommend using a scanner and attaching the scans to an email. Most people prefer this method since it’s cheaper and provides a much higher quality scan.
If email isn’t an option, we recommend any IP-based fax services. Receiving faxes is easy - they simply show up in your email as a PDF file. You can choose to print it, forward it, or just save it. Sending faxes isn’t quite as convenient. To send a fax you must scan it, attach it to an email, and send it via email. The email gets sent to the fax The person you are faxing will never know you are using a fax-to-email service.
Please call us to close your account. You must be an authorized user on the account.
Yes. To make payment online please login to our ebill center here.
1. Login to your eBill account here: https://ebill.atcnet.net/ 2. Click on Settings 3. Change the 'Receive my bill via' field to 'email'. 4. Click Update You will then be re-directed to the Account Summary page.
Service connection can take three to five business days after order is received.
The charge to set up new phone service is $37.50. If it is a new home that has never had service there is an additional charge of $40.00 for the premise visit, or bringing the dial tone to your home.
This is the Universal Service Fund. It is a charge that each and every customer nationwide pays. This fee is charged to help reduce the rate that rural areas pay for Local phone service. More information can be found here.
ATC statements are mailed on the 1st of the month and are due by the 15th of the month. You may submit your payment via mail, make a payment over the phone, pay online, or of course, in person at your local office. We accept cash, checks, Visa and Mastercard.
It is normal for your first ATC bill to be higher than usual. This is largely due to the fact that ATC bills one month in advance for your services. It is also important to note that your first bill will be pro-rated from the date of connection. For example: If you received service starting on the 10th of September, you would get your first bill the following month (in October). That first bill will charge you for the 20 days of September PLUS the upcoming month of October (since we bill in advance). You're first bill is actually close to two months worth of service.
Your payment will show on page one of your bill or statement under the section titled "Account Summary". It will be listed as "Payment Received", and will show the date the payment was made along with the amount, followed by a minus sign (indicating an account credit). For example, a payment of $43.75 will show as "43.57 - ". If multiple payments are made on the same day, they will be combined into a single line and the amounts will automatically be added together on that line.
You account number is usually six digits long and can be found near the top right of your statement. Or you may contact us for assistance.
There is no charge to add calling features if they are chosen at the time you place your phone service order. After the initial install there is a charge of $12.50 to add a new feature plus the monthly feature fee.
The End User Charge is authorized by the Federal Communications Commission (FCC) for providing access to and maintaining local telephone service.
The Idaho telecommunications Assistance Program, in conjunction with the Federal Lifeline and Linkup programs, were developed to provide discounted rates for telephone service to low-income customers, thus promoting universal service. The program is administered by the Idaho Department of Health and Welfare in accordance with Idaho Code 56-901. (For more information, contact the local Health and Welfare office or Community Action Agency.)
The Federal Universal Service Fund assists with the cost of providing affordable service to consumers living in high-cost service areas, rural areas and low income individuals. It also helps provide service for schools, hospitals, libraries and rural health care providers.
If you do not see a section labeled "Pay My Bill" you are most likely enrolled in auto-pay using a credit/debit card or checking account. If you wish to change your auto-pay settings please contact us.
Yes, if you do not check the auto-pay box (screenshot below) you will not be enrolled in ebill:
Please refer to the Idaho State Public Utilities Commission for details on ITSAP.
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