Yes, to use a telephone or analog device (satellite receiver, fax machine, etc.) you must install a DSL filter. It's possible that you have one filter installed in your NID (located on the exterior of your home) that is filtering all jacks except the jack that your DSL modem uses. Contact us if you need additional information or filters.
DSL modems cannot be filtered. Be sure to remove any filter. It's possible that you have one filter installed in your NID (located on the exterior of your home) that is filtering the jack your modem is connected to. Please contact us for assistance.
No. Because our Modems are setup in 'Bridge' mode there is no way to access your modem. All important settings (IP Address, Gateway, etc.) are setup in your router or your PC. If you need assistance with your modem please contact us.
We use a variety of different routers. We recommend visiting the manufacturers website to locate the default username, password, and IP address.
Most Linksys routers use:
IP Address: 192.168.1.1
username: (leave blank)
password: admin
For a list of common IP addresses please click here. For common usernames and passwords click here. (Note: The above links are external links that take you away from atcnet.net. We cannot guarantee the accuracy or safety of the websites)
ADSL: A solid on light indicates a good Internet connection. A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable).
Power: On light indicated the unit has power. A blinking red light indicates a possible modem failure. Please contact us.
LAN: Blinking light indicates traffic/usage on the local network.
Remember,DSL speeds are measured from your local computer to a server that hosts the bandwidth meter test software. Because of circuit losses incurred in facilities from our equipment to your home, distance from your home to the server and other internet related losses, your bandwidth speed will never be equal to the DSL circuit speed that you ordered. For example, a 10 Mbps DSL circuit will never measure a full 10Mbps but will more likely test around 9 Mbps. You may also perform the test 10 times and get 10 different readings.
We do plan on supporting IPv6, but do not have a hard deadline. We have received very little interest from our customers up to this point so it has not been a high priority. We are currently testing out customer premise equipment to handle both IPv4 and IPv6 traffic. Once a device has been selected, we will offer IPv6 addresses to our customers.
Downloading copyrighted material is illegal and against our Terms and Conditions. If you have received a copyright violation email or letter from ATC Communications it is important that you take the necessary steps to prevent future violations.
What is ATC's Copyright Policy?
First Offense: Warning is sent to customer (email) stating our policy along with the notification we received. Service is not disconnected. Second Offense:Notice of temporary disconnect is sent to customer (email). Service is disconnected for a period of 3 days. Third Offense: Notice of disconnect due to infringement is sent to customer (email) . Service is disconnected.
How do I know what was illegally downloaded?
A description of the copyrighted material is provided in the email that is sent.
I did not knowingly download copyrighted material. What should I do? How do I remove malicious software from my PC?
Please ensure that your connection is not shared with others. You may consider changing your wifi password.
You may have malicious software installed on your PC that is downloading and sharing copyrighted material. Start by reviewing your installed programs and uninstall anything that does not look familiar. Look for programs with the words 'Torrent', 'Bittorrent', or 'Share'. You may want to run a virus scan and consider installing spyware removal programs such as Malware Bytes or Windows Defender.
After logging in, click 'Email Options' in the top-right corner. Then click 'Anti-Spam Settings'. From there you can enable or disable the Junk Mail Filter and 'Set Blocked Senders'.
After logging into your webmail, look on the left side of the screen for a folder named 'JunkMail'. If using the classic view, you must first select 'Folders' and then 'My Junk Folder'.
In Modern View - To select multiple emails hold down Ctrl and click all the emails you wish. Once the emails are selected (they will be highlighted) you can click the 'Delete' button to permanently remove them.
In Classic View - Check the box before each email message you wish to delete. Once the emails are selected you can click the 'Delete' button to permanently remove them.
The modern view is recommended. If you are checking your email on a slower computer, dial-up internet, or a mobile device you may prefer the Classic view.
ATC will never ask for personal information through email. In addition to that, ATC will never send an email requesting that you click a link to change your password.
Please report all suspicious emails to ATC by forwarding the message to submitspam@atcnet.net.
Please include the following:
1) The original email
2) Where the email was found (junk folder, inbox, etc)
3) Email headers (click here to learn how to get email headers)
Email headers can be helpful when troubleshooting phishing/spam problems or other email related issues. An email header is the information that travels with every email, containing details about the sender, route and receiver.
Next, locate the email in question and open it in your webmail. Click on the + symbol (step 1 below) and then click on 'View Full Header' (step 2 below). It will then open a new window containing your email headers.
If you have DSL Internet, you must use a DSL filter for your telephone to work properly. Ensure all cable connections are tight and secure. If the problem persists, please contact us.
First, try a different telephone and/or jack in the house. If the problem persists, please contact us.
Are you talking to someone using VoIP (Magic Jack, Vonage, Skype, etc.)? If so, the issue may be on their end. Ask them to contact their provider and open a support ticket.
If you experience delay, ask the other party who their telephone provider is. If it is a VoIP Provider (Skype, Magic Jack, Vonage) ask them to contact their provider to troubleshoot the issue. Otherwise, contact us.
When you Auto Program your TV it will scan the incoming signals available to you. When a signal is found that channel is stored in the TV’s memory, if there is no signal the channel is not saved. You should perform this scan if you are a new customer, you have a new TV, or we have recently changed the channel lineup in your area.
Each television is different, but generally you will enter your TV's setup/menu options and look for any of the following options:
“Scan channels”, “Program channels”, “Autoscan”, “Autoprogram”, or “Autotuning"
To access your voicemail when not roaming: Press and hold 1 or dial your own phone number.
To access your voicemail when roaming or from another phone:Dial your own number (10 digits). Once your greeting begins, press * and enter your password.
From the device you want to send from, locate the file.
In the device you would like to send to, locate BlueTooth menu.
Set the receiving device to "discover mode" aka "find me" or "discover me" depending on the device.
From the sending device, send the file via BlueTooth, or "copy" via BlueTooth.
To pair a phone to a BlueTooth headset:
Set the BlueTooth in discover mode. (See BlueTooth headset instruction manual for specific instructions) On most headsets, this is done by pressing and holding the 'talk' button for about 6 seconds until the LED flashes red/blue.
From the phone, go the BlueTooth menu and select the option to look for new devices.
Once the phone finds the headset, it may ask for a PIN. The default PIN is '0000.' Refer to headset manual for any PIN's other than the default.
Here are some of the BlueTooth instructions for a few of the models that we've carried (remember that these are generic settings. Each model may vary slightly).
Motorola -to search for headset: menu>settings>connection>bluetooth link>handsfree>look for devices -to set phone into discover mode: menu>settings>connection>bluetooth link>find me
LG -to search for headset: menu>bluetooth>paired devices>search -to set phone into discover mode: menu>bluetooth>my visibility>set to visible
Samsung -to search for headset: menu>tools>Bluetooth>registered list>add new device -to set phone into discover mode: menu>tools>Bluetooth>Bluetooth settings>Discovery mode>set to on
You need to know the carrier and domain of the person you'd like to send to. For example, to send an SMS message to a Syringa Wireless customer you would use:
In order to view your cellular call detail you must subscribe to detailed billing. Please contact us to sign up. Alternatively, you can always view your detail from our ebill site.
1. Login to your eBill account here: https://ebill.atcnet.net/ 2. Click on Settings 3. Change the 'Receive my bill via' field to 'email'. 4. Click Update
You will then be re-directed to the Account Summary page.
The charge to set up new phone service is $37.50. If it is a new home that has never had service there is an additional charge of $40.00 for the premise visit, or bringing the dial tone to your home.
This is the Universal Service Fund. It is a charge that each and every customer nationwide pays. This fee is charged to help reduce the rate that rural areas for Local phone service.
This usually pertains to your first statement. Telephone statements are pro-rated from the date of connection. You are also billed one month in advance for your local service. For example: If you received service starting on the 8th of Sept. Your first bill would be sent out the first of October. You would be billed for 22 days of September and the full month of October. You are actually paying for nearly two months service.
There is no charge to add calling features if they are chosen at the time you place your phone service order. After the initial install there is a charge of $12.50 to add a new feature plus the monthly feature fee.
The Idaho telecommunications Assistance Program, in conjunction with the Federal Lifeline and Linkup programs, were developed to provide discounted rates for telephone service to low-income customers, thus promoting universal service. The program is administered by the Idaho Department of Health and Welfare in accordance with Idaho Code 56-901. (For more information, contact the local Health and Welfare office or Community Action Agency.)
The Federal Universal Service Fund assists with the cost of providing affordable service to consumers living in high-cost service areas, rural areas and low income individuals. It also helps provide service for schools, hospitals, libraries and rural health care providers.
If you do not see a section labled "Pay My Bill" you are most likely enrolled in auto-pay using a credit/debit card or checking account. If you wish to change your auto-pay settings please contact us.
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